Internal wiring issue?

Danthus

Danthus

Danthus

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I’ve got a new house and in some rooms network points.

The BT FTTP modem is in a small cubby hole along with the corresponding network ports for the rooms.

I have a gigabit switch connected to the BT router and a cables from the switch into each RJ45 socket.

I only get a gigabit link on one of the sockets in the house.

All my cables are Cat5e, I have tested all the ports on the switch and they run at gigabit speed.

I’ve added some pictures that might help.

Grey cable is to the BT FTTP modem
Red cable feeds the switch.



Switch



RJ45 sockets.

 
OldCoals said:
I only get a gigabit link on one of the sockets in the house.
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What speeds are you getting on the other sockets? What cabling was used? Do check that it's not copper-clad aluminum (CCA).

BigChin1 said:
Get a network tester to verify the internal wiring is correctly terminated, sounds like it isn't. Cheap ones are around a tenner.
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+1. If you have an IT department at work they may have one you can borrow.
 
I’ve got a network tester and two known good RJ45 cables.

If I plug my two know good cables into the corresponding RJ45 sockets and the connect the tester it should go and light up through the 8 lights if the internal cable is terminated correctly?

Have I got that right?
 
That's how they usually work. Some do more advanced tests and will flash the LEDs to indicate certain types of problems.

It's possible to completely miswire a socket and still get a basic tester to show it as okay.
 
I’ve tested them. The one that I know works, all 8 lifts flash.

All of the points upstairs fail with various lights 1-8 not flashing.
 
Remove the faceplates and look at the wiring (both ends of the connection). The sockets should be colour coded. Make sure the correct wires appear to be properly terminated to the correct terminals. They may just need repunching.

If in doubt post pictures on here.

You've got a working example to compare to.
 
If it's a new build don't mess about with it yourself. You probably paid tens if not hundreds of pounds per connection as an extra. Get the electricians back and have them reterminate the connections. Don't let them leave until everything is passing gigabit traffic. If they've buckled a cable and one of the cable pairs is broken don't let them blame it on you.
 
It was a £150 per point so I am not going to do anything else.

The electrician has been back once, he doesn't even have a punch tool, he used a flat screwdriver. He openly admitted he doesn't do this sort of thing. I'm not blaming him, he shouldn't have been asked to come.

I have emailed the developer and said they must know to get a proper company in to test, rectify and test again.
 
I can lend you a proper Fluke tester but it was quite pricey so I’m loathe to post it.
 
OldCoals said:
It was a £150 per point
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Ouch!!

My gosh, how do they justify the markup for that. You can get decent 2/4-port faceplates + the modules for £10-20. Along with 300m of solid copper cable for ~£100 which will pretty much give you 2/3 cable runs to most rooms.

Not to mention that the builder/electrician has the easiest job of running the cables whilst the house is apart - something that's considerably trickier and painful to do in an already built/furnished house.
 
£150 per point is top-end of normal in a new build. Fundamentally they have you over a barrel. They won’t let anyone else install cables or points before you move in and anything out of the ordinary for them is a pain in the neck, so they price it high to stop people wanting to do it.

The flip side of that is that if they’ve charged you that sort of money to do the install, they should do properly.
 
You've overpaid and they haven't delivered. If they don't come back and fix it with somebody who knows what they are doing then issue a money claim for whatever you paid and find someone else to do the job.

I would insist on having all the modules replaced if someone has tried to terminate them with a screwdriver.
 
WJA96 said:
so they price it high to stop people wanting to do it.
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Seems daft really. With more and more devices being connected to the internet, people are starting to realise for things like PCs/Games consoles/Smart TVs/NAS devices are better to be wired up rather than clogging up the wifi.
 
Semple said:
Seems daft really. With more and more devices being connected to the internet, people are starting to realise for things like PCs/Games consoles/Smart TVs/NAS devices are better to be wired up rather than clogging up the wifi.
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Do you think so? My experience is that people overwhelmingly want high quality wireless everywhere and as a by-product of that I tend to wire in everything that doesn’t move.
 
WJA96 said:
I can lend you a proper Fluke tester but it was quite pricey so I’m loathe to post it.
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Thank you but no need.

WJA96 said:
£150 per point is top-end of normal in a new build. Fundamentally they have you over a barrel. They won’t let anyone else install cables or points before you move in and anything out of the ordinary for them is a pain in the neck, so they price it high to stop people wanting to do it.

The flip side of that is that if they’ve charged you that sort of money to do the install, they should do properly.
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This is the case I'm afraid.

Caged said:
You've overpaid and they haven't delivered. If they don't come back and fix it with somebody who knows what they are doing then issue a money claim for whatever you paid and find someone else to do the job.

I would insist on having all the modules replaced if someone has tried to terminate them with a screwdriver.
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I have done exactly that, I have said that as the electrician they sent the first time didn't have the tools or ability to test they must now send a suitable person company to test and rectify.

to be fair, when I first reported it the guy came within two days, he was nice so I am not blaming him, he was just doing as he was told.
 
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