Internet connection problems - Vista...

DELETED_36704 · 5 Oct 2007 at 09:52

Currently having some issues with my friends Sony laptop. Both Internet explorer and Firefox are unable to connect to the internet, although at one point i was signed into MSN but still could not access the internet.

He has Norton security installed which i have disabled for the moment.

Vista is telling me there are no connection issue's when using the network diagnostics.

I have manually changed the TCP IPv4 settings and entered DNS server address's but this hasn't worked.

I'm not that familiar with Vista so would appreciate any help with this

IAmATeaf · 5 Oct 2007 at 09:54

First thing to try is to 'ping' the router ie ping 192.168.0.1

DELETED_36704 · 5 Oct 2007 at 09:58

Hi, just tried to ping, works fine

Edit: cant seem to ping its own interface

something daft already!! · 5 Oct 2007 at 09:58

Try disabling IPv6 protocol as this can cause issues. Do they use ICS? Try disabling this too if so. There is a Hotfix for ICS which is not widely available, so if your using it I could send you a link.

DELETED_36704 · 5 Oct 2007 at 09:59

Cool, will try now

Edit: cant see the option to diable IPv6

DELETED_36704 · 5 Oct 2007 at 10:04

Yep ICS is diabled

T C · 5 Oct 2007 at 10:13

had a smilar problem with mine and a netgear 834g router ,had to add dns manually to ipv4

DELETED_36704 · 5 Oct 2007 at 10:17

Hi, yep he has that router. I have manually added DNS but this has not worked.

PowerDemon · 5 Oct 2007 at 10:17

Untick the TCP/IPv6 box

DELETED_36704 · 5 Oct 2007 at 10:19

PowerDemon said:
Untick the TCP/IPv6 box

Ahhh there it is lol

Thanks

DELETED_36704 · 5 Oct 2007 at 10:26

No joy, reset adaptor, restarted windows, nothing still

Uhtred · 5 Oct 2007 at 10:31

i'd put a lot of money on norton. uninstall it rather than just disable it.

DELETED_36704 · 5 Oct 2007 at 10:34

Oke doke, will do that now. Do i need an un-installer app from Norton? seem to rember using one a few years ago.

Jimmy1983 · 5 Oct 2007 at 10:44

CaSh_MoNeY said:
Oke doke, will do that now. Do i need an un-installer app from Norton? seem to rember using one a few years ago.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

DELETED_36704 · 5 Oct 2007 at 11:02

Right that's got it, working now

Thank you for your help.

I shall tell him to steer clear of that POS Norton software lol.

Thanks again people^

Uhtred · 5 Oct 2007 at 11:06

dang, i wish i HAD put a lot of money on it

PsiFox · 5 Oct 2007 at 16:21

Just to be clear I have seen many machines with Norton and Vista running on the NET very happily.

DELETED_36704 · 5 Oct 2007 at 18:14

PsiFox said:
Just to be clear I have seen many machines with Norton and Vista running on the NET very happily.

His did, for 6 days.