Internet cuts out every couples minutes while playing games.

MarkJr · 20 Dec 2017 at 18:12

Hi everyone. Internet cuts out very often, every few minutes, in short spasms, while under some sort of "high load" but also often happens just while using the PC. No idea what the deal is. Router is a HomeHub 5, and my motherboard's ethernet is those stupid Killer drivers.

MarkJr · 21 Dec 2017 at 06:30

Mariusz said:
How are you connected to the router, hardwire? Are your ethernet drivers up to date? Motherboard /chipset drivers the same?
Have you logged in to the router, is the wan connection going down?

I am connected by an Ethernet cable. As far as I'm aware all my drivers are up to date. I'm not sure what you mean by logged in to the router, and I'm not sure if the WAN connection goes down:

MarkJr · 21 Dec 2017 at 15:09

I'm certain it's the connection to the router, the wifi works just fine during these microspasms.

MarkJr · 23 Dec 2017 at 15:28

r7slayer said:
Wait hold on so it only happens to your PC but other devices using wifi are fine? If this is the case it's not the "internet" that cuts out its your connection to the router. Are you using powerline adapters by any chance? I used a pair of Devolo 1200Mbit/s ones which was awesome and often kept up pairing speeds of 900Mbit/s but i find the powersaving feature made them go idle which cut my connection off. And i couldn't disable this feature properly. Only way around it was to keep a connection to the router alive so either staying in a team speak server or just sending a 8byte packet ping constantly to the router.

I am connected via an ethernet cable. Really not sure where to go from here.

MarkJr · 2 Jan 2018 at 00:40

So I've finally gotten around to setting up the quality monitor. Will report back tomorrow to share results. Replacing my Ethernet cable if need be will be a major pain. I have it running under floor boards but nothing an hour of handy work wont help. Will take action when I see the results.

MarkJr · 2 Jan 2018 at 13:13

bledd said:
Probably powerline issues.

You should have said that in the opening post.

Try using a long cable for the time being, see if the issue subsides.

The person you're replying too isn't me, I'm not using powerline adapters I am doing the cmd prompt ping method, and will report back with results.

MarkJr · 2 Jan 2018 at 13:13

Oh yes, I have also uninstalled all Killer drivers and installed just the plain ones once again.

MarkJr · 2 Jan 2018 at 13:24

I got a "General Failure" while pinging both the Router and Google's server. Seems that it's the network card failing...

MarkJr · 2 Jan 2018 at 14:05

Interesting tidbit here...when I've tried uninstalling and reinstalling my killer drivers it appears to not have properly uninstalled, I still have internet access somehow.

MarkJr · 2 Jan 2018 at 14:59

bledd said:
Ah,

My apologies . Any other hardwired devices? Do they have the same issue?

Nope, none other. WiFi isn't affected at all. I have a feeling it's something up with the drivers at this point, considering that when I uninstalled it both the windows way, and the Killer product remover, it didn't properly uninstall it and I had internet access. Not too sure where to go from here now.

MarkJr · 2 Jan 2018 at 15:27

bledd said:
Did you uninstall in Device Manager too?

Make sure you have a copy of the drivers from their website, remove from Control Panel, go to Device Manager, uninstall, reboot.

There is an option to uninstall the device, not the driver. Is that the same thing?

MarkJr · 2 Jan 2018 at 15:34

bledd said:
Yes

It will show up again on reboot.

Just did it and rebooted...still have internet access.

MarkJr · 2 Jan 2018 at 17:01

bledd said:
Now manually install the driver, does the date of the driver change?

Very weird...the install wizard was interrupted before Killer Drivers could be completely installed.

MarkJr · 2 Jan 2018 at 18:37

bledd said:
Hmm

Extract them and point device manager at the INF file, that should force device manager to install it.

I'm terribly sorry, how would I do that?

MarkJr · 2 Jan 2018 at 20:19

Caged said:
This is really confusing having two issues in the same thread. @bledd any chance of splitting the posts and replies by @Swiftz out?

I'll give you the quick rundown, I'm on an Ethernet connection, have tried uninstalling and reinstalling my drivers, from a Killer Network port, the drivers appear to still be there despite me having "uninstalled" them. I cannot install new ones, and I cannot do a system restore to a couple of days ago. I'm starting to think my Windows is corrupted.

MarkJr · 2 Jan 2018 at 20:31

Caged said:
What's your motherboard?

Gigabyte Z170-Gaming K3 Intel Z170 (Socket 1151) DDR4 ATX Motherboard

MarkJr · 2 Jan 2018 at 21:14

Caged said:
Try the driver from http://download.gigabyte.eu/FileList/Driver/mb_driver_lan_bigfoot.zip

I have just done a fresh reinstall, and the ethernet driver was still there...I seriously have no idea how it's there. I will give that driver a go.

MarkJr · 3 Jan 2018 at 18:17

Caged said:
If you have a cheap switch (or a router that you can turn the router bits off on) then try hooking that up in between your PC and the ethernet cable. Sometimes component tolerances do weird things.

I am afraid I don't have anything to do that with. I'm starting to think it's an issue with this "ghost driver". I shouldn't have these drivers installed as of right now but yet they still exist.

MarkJr · 3 Jan 2018 at 21:41

After a full reformat, the problem still persists. Will be getting a new cable soon as I can and installing it.

MarkJr · 21 Jan 2018 at 12:19

Duke said:
To save yourself getting the floor boards up, just run the new cable directly on the carpet for now until you definitely know its the issue. Just don't trip over it

Yeah, it'll be that for now, if it fixes the issue I'll then put it under the floorboards again lol.