Internet Disconecting trouble entanet

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Joined
8 Nov 2008
Posts
2,140
Location
UK
Connection type 8mb entanet my reseller is Vivacity

Router stats

Noise margin: up 12db, down 27db

Up Stream 448 (Kbps.)
DownStream 7616 (Kbps.)

Attenuation
Up Stream 16db,
Downstream N/A

Little round up

It seems like when the connection is under any load that it crashes.

I have tried different dns servers.
Tried 4 different routers
Changed all wiring
Tried test socket
Refitted my test socket e.g removed it then rewired it all check nothing is wrong with it.
I have tried multiple microfilters.
I can rule out browser causing issues tried firefox, IE, chrome and opera. Also restored my pc to 9/9/11 to check if any updates causing issues I tend to keep all pcs in sync with updates.

I can sometimes replicate the
disconnection on dif pcs opening flash videos or multiple web pages at once this
is hit and miss tho.

The problem happens on 3 different pc's that i own they use dif
firewalls/antiviruses and i disabled them all for testing.

Getting increasingly frustrated. Seems like everyone is passing the buck tbh I phone entanet they say not there fault they contact BT they say no fault. I have tried everything humanly possible to gt this issue fixed.
I cant play games online due to chance of dcing I am not able to relax. Cant watch flash videos 50/50 chance internet goes down. If I open multiple web pages at once 50/50 chance internet goes down.

Any suggestions my isp said to get a BT engineer out.

I have had engineers at my old home took them 3 call outs over the
same issue before they eventually found the problem.

I had to pay for 2 of the callouts, so as you can imagine I don't like
BT. Would cost a couple quid to migrate and find out if isp problem or
not. If proven not to be isp problem. Then get bt out basically
knowing what bt are like this could save me a lot of coin.Sadly it
will be cheaper for me to migrate to another isp than to have a half
arsed incompetent guy from BT come out to check my line.

Can anyone suggest anything else I can try.
 
Last edited:
The N/A in your attenuation seems a bit odd. You should have some figure here, unless it's so low your modem can't read it. Judging by your noise margin and connection speed I'd guess it's pretty low.

Try running the little program Routerstats or routerstatslite to monitor and graph your connection speed and noise margin over time. This might help you to understand what's happening a little better.

Is your line disconnecting, as in loss of sync with the DSLAM at the exchange or is it just a loss of Internet?
 
The N/A in your attenuation seems a bit odd. You should have some figure here, unless it's so low your modem can't read it. Judging by your noise margin and connection speed I'd guess it's pretty low.

Try running the little program Routerstats or routerstatslite to monitor and graph your connection speed and noise margin over time. This might help you to understand what's happening a little better.

Is your line disconnecting, as in loss of sync with the DSLAM at the exchange or is it just a loss of Internet?


It is loss of sync. Already tried Routerstats with one router never showed anything. I have another router I can try it with will monitor it 2moz for the day.
 
Router stats Both disconnections caused via opening web pages


Sun 30 Oct 2011 12:15:04 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:15:24 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:15:44 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:16:04 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:16:24 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:16:44 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:17:04 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:17:24 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:17:44 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:18:04 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:18:24 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:18:44 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:19:04 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:19:24 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:19:44 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:20:04 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:20:24 Rx-Noise=12.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:20:44 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:21:04 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:21:24 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:21:44 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:22:04 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:22:24 Rx-Noise=12.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:22:44 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:23:04 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:23:24 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:23:44 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:24:04 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:24:24 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:24:44 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:25:04 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:25:24 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:25:44 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:26:04 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:26:24 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:26:44 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:27:04 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:27:24 Rx-Noise=12.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:27:44 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:28:04 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:28:24 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:28:44 Rx-Noise=12.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:29:04 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:29:24 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:29:44 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:30:04 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:30:24 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:30:45 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:31:05 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:31:25 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:31:45 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:32:05 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:32:25 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:32:45 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:33:05 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:33:25 Rx-Noise=0.0 Tx-Noise=18.5 Rx-Sync=0 Tx-Sync=0 Attenuation-up=8096 Attenuation-Down=0
Sun 30 Oct 2011 12:33:45 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:34:05 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:34:25 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:34:45 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:35:05 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:35:25 Rx-Noise=12.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:35:45 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:36:05 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:36:25 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:36:45 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:37:05 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:37:25 Rx-Noise=12.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:37:45 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:38:05 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:38:25 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:38:45 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:39:05 Rx-Noise=0.0 Tx-Noise=18.5 Rx-Sync=0 Tx-Sync=0 Attenuation-up=8096 Attenuation-Down=0
Sun 30 Oct 2011 12:39:25 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:39:45 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:40:05 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:40:25 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:40:45 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:41:05 Rx-Noise=13.0 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
Sun 30 Oct 2011 12:41:25 Rx-Noise=13.5 Tx-Noise=27.0 Rx-Sync=8096 Tx-Sync=448 Attenuation-up=8.5 Attenuation-Down=18.5
 
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