Internet goes down randomly.

FatRakoon · 31 Oct 2014 at 05:25

I know Im one to waffle, so I will try to be as simple as I can.

Ok, story goes over the last 6 years :- ( I know I know ,but bear with me )

Netgear 831 = Flawless
Netgear 831N = Flawless, bigger but opretty much the same
Netgear DGN1000 = Now gone to N 150
Linksys X?X? = Added Gigabit vie router still using the DGN1000 for modem
Linsys Y?Y? = Replaced both for a single and now added N300

Didnt play well?

Netgeat DGN3500
Same as the Linksys, but since the Previous Netgears have been flawless, then why not ? - But then, same issues as the Linksys?

Went back to DGN1000 = Flawless

Now, I will add here, that in order to test the copnnection, I have waited until either it has failed, or if it runs for a week, then its good. It always fails the first day.
Also I must add, that when it fails... a minute or two later, its back up.
It also slows down to a crawl sometimes thats a sign to say that its about to fail, but only sometimes. That said, read on...

Now, I spashed out on an Asus Router a while back, and it did the EXACT same thing as the Netgear DGN3500, it ran flawlessly for a good month, but then the issues started... slows and fails. re-connected fairly quickly again and continues as if nothing has happened?

Now, every time I go back to the DGN1000, the network runs perfectly. for weeks on wend if need be, and, to be quite honest with you, there is nothign wrong with it other than its a 10/100 not gigabit and N150 Wireless. Other than that, its brilliant.

It seems that every device I have that has either an N300 or a gigabit LAN then it will fail after some time.

Any clues?

I am a fiddler and so I can honestly say taht its has nothing to do with the coputers connected to it. I know this to be true as I have changed pretty much everything around, and at this time, my LAN room is entirely shut down and also physically disconnected from the network., my daughters PC and my Media PC and my main PC have all gone through alterations.

The wiring from the main Phone box, to teh router, has been replaced, it has been in there for a good 10 years and so that was a thought that I have had or some time, and we have also changed phones numerous times just in case its the phones, as of course we have also changed the splitters too!

We have even had an engineer out no less than 3 times and thats a bloody expensive affair when they keep comign up with no error, and the last time they came, and right up to this day, they are running a constant test on the line signla looking for issues and whatever, but they have not come back to me, and yet the line has dropped dozens of times.

So, something is definitel wrong but I just cannot trace it.

Again... Any clues?

I said I will keep this simple didnt ? = FAIL!

APM · 31 Oct 2014 at 08:44

Have you tried moving the power source for the routers to a different location,i.ie plug the routers in from somewhere else?

FatRakoon · 31 Oct 2014 at 10:00

Thats a fantastic thought, as I have had power sockets be the cause of issues in the past ( BSODs of the unexplained for example ) but alas no, I have moved the Router to right next to the Phone socket and tried that too, but that made no difference.

Cenedd · 31 Oct 2014 at 12:09

What are the speeds upstream and downstream like for the different modems? It could be that the older modem is sync'ing at a slower line rate and hence is more stable - ie it's hiding issues on the line.

Confused · 31 Oct 2014 at 16:57

Certain bits of equipment do just work better on some lines, depending on the equipment on the other end. As Cenedd said, some devices will sync slightly slower but be more stable, rather than attempt to sync at a slightly higher rate.

If your issue is just that you want gigabit and faster wireless speeds - why not simply leave your most reliable router connected to the ADSL, use it purely for the ADSL side, and plug in one of your newer devices with Gigabit and faster wireless, and use it more like an access point.

As your ADSL is slower than 100mbps anyway, you won't notice any difference. Yes, there will be a slight increase in power consumption due to running 2 devices, but over the course of a year it's probably the equivalent of boiling a full kettle a couple of times.

FatRakoon · 1 Nov 2014 at 17:13

Dont know the UP. I will have a check later... sure, it could be somethign as annoyingly silly as that, thanks.

Use the good Modem and then add the Gigabit router.
Yes, this is what I did for a time, but as I said previously, as soon as I add anything to do with gigabit, it starts being a pain, so when I added the WRT610N, I had issues.

My ADSL is slower than 100.
Oh of course yes, sorry, the Gigabit side is purely for my LAN.
I am a plonker and I have setup a whole LAN room plus each of my kids have a PC an Laptop and Mobile Phone that all talk to each other, my Server stores all my files on it, plus I have 3 NAS boxes ( yeah, I am an idiot ) and then there is the xbox and PS4 in my eldest sons room ,the xbox ibn the living room, and so on and so forth, so the gigabit needs are really all in-house.

The internet of course would be nice if it was quicker, especially when I am installing or updating etc, but teh internet speed is really just fine 95% of the time.

It just drops and comes back up so every so often I get warnings about it.

The new ASUS modem tells me that the wire has come out... I will try grabbing a screenie if I remember ( why not yank a wire to get one now fatty? ) and show you.

What I am doing right now however, is going through the entire network looking for any wires at all, that have not been renewed and doing those as I go along. I am in a wheelchair so Im a bit iffy at most things now, so its taking a long time to do basic things.

Thansk for the info... I will do some soeed tests and see if that points to anything and sure, I might even experiment more with low end modems and maybe even splash out on a decent switch so I dont have to worry too much about me having to use the ports on the Router and teh switch thats in front of me, I will also be rehoming the router in the kitchen and all the wiring will be going there rather than centered in the living room.

Cenedd · 3 Nov 2014 at 12:05

It has been known for the extension wiring within a house to act like an aerial and pick up noise that then causes the ADSL to fall over. If the only change is putting Gigabit tech on the inside of the router, it's conceivable that it's picking up the higher frequencies involved and that could be what's triggering it. The easy way of discounting this is to remove the faceplate of your NTE5 master socket (two screws) and hang a microfilter off the test socket there with your router on it. If that's stable, your extension wiring is causing you the grief.

Another possibility: Do the connection problems coincide with when it rains? Even if it's some time after each downfall. If so, there could be a junction box letting in water and a joint in the cable getting corroded. It's BT Openreach's problem to fix....but unfortunately, it's your problem getting them motivated to do so.