Internet only works when phone off the hook??

Jango · 13 Nov 2009 at 19:54

At the moment, whenever I put my phone off its hook, the internet works and whenever my phone is on the hook, my internet disconnects...

Why is this happening? (To post this thread my phone had to be off the hook...)

SlugForAButt · 13 Nov 2009 at 19:56

You got your microfilters plugged in?

alex24 · 13 Nov 2009 at 19:59

Aye, check filters are in every socket. If so, and they're connected properly, you've probably got yourself a faulty one. Happens more often than you'd imagine.

ETNiES · 13 Nov 2009 at 20:11

Get fibreoptic problem solved!

SlugForAButt · 13 Nov 2009 at 20:16

Some of us can't get fibre. Easiest solution is to make sure he has a microfilter plugged into EVERY phone point (hope your house alarm isn't wired into your phone line maybe?) that has an appliance plugged in, yes that includes SKY.
That's where I'd start anyways.

Jango · 13 Nov 2009 at 20:30

Is a microfilter one of those small box things, which lets you plug a modem and a phone into a single phone socket? Because I had one, but had to replace it with a normal splitter as it broke.

If not, what is a microfilter and where can I get one?

I don't have SKY or anything, just my phone and modem plugged into my phone socket.

My modem is a Netgear DG834GT.

cattz · 13 Nov 2009 at 20:32

I had 3 out of 4 filters not working.

Bloomfield · 13 Nov 2009 at 20:34

Jango said:
Is a microfilter one of those small box things, which lets you plug a modem and a phone into a single phone socket? Because I had one, but had to replace it with a normal splitter as it broke..

This is why it isn't working then, you have to use a microfilter to seperate the ADSL signals and the phone signals, otherwise the phone signals interfere with the adsl and break it.

Jango · 13 Nov 2009 at 20:39

Ok, thank you everyone for your help.

I will get a new microfilter as soon as I can!

alex24 · 13 Nov 2009 at 20:40

Jango said:
Ok, thank you everyone for your help. I will get a new microfilter as soon as I can!

Don't pay more than a fiver though, none are that good, and certainly not worth more than that. If you can, get a spare too!

DireEmblem · 13 Nov 2009 at 23:27

Also remove the bell wire from the master socket, or get a new (homereach are they called now?) faceplate for it...

Too lazy to google atm, but im sure you can find what i mean.

Darkmatters · 13 Nov 2009 at 23:41

Get megafast virgin broadband would be a good thing

alex24 · 14 Nov 2009 at 00:03

Darkmatters said:
Get megafast virgin broadband would be a good thing

If you're in a cable area it is, otherwise that's not possible. It's heaps better though.

Rabtech · 14 Nov 2009 at 01:12

Sounds like a high open fault, pick up the phone and just listen - any sign of crackling and call your telephone provider and report a fault. DO NOT MENTION BROADBAND, otherwise you'll get a few laps round india playing pass the parcel

What usually happens is the drop line from your nearest telephone pole will probably have a small cut possibly from a bird claw, overtime this has got worse and the line corroded. When you pick up the phone, this increases the voltage which 'jumps' the corroded part hence your BB working. Your telephone provider will arrange for BT to come and put a tester on the line and find where the fault is, usually in the drop line which they will then replace - problem solved.

It could possibly be just a microfilter problem but unlikely imo.

SlugForAButt · 14 Nov 2009 at 19:42

Or at this time of year, it could be moisture getting into BT's external junction box and shorting out the pins.
But I'd check out the microfilters first.

Dunks · 14 Nov 2009 at 19:55

Rabtech said:
It could possibly be just a microfilter problem but unlikely imo.

More likely than the explanation you just gave.

Especially since if you read the thread you'd see that he actually said he didn't have a microfilter plugged in.

Rabtech · 14 Nov 2009 at 20:06

DunK1 said:
More likely than the explanation you just gave.

Especially since if you read the thread you'd see that he actually said he didn't have a microfilter plugged in.

ADSL can work without a microfilter but it'd cut you off when your phone rings or is picked up. What I suggested is a legitimate fault - fair enough it might be just a microfilter, its nice to be jumped on...

Dunks · 14 Nov 2009 at 22:12

Rabtech said:
ADSL can work without a microfilter but it'd cut you off when your phone rings or is picked up. What I suggested is a legitimate fault - fair enough it might be just a microfilter, its nice to be jumped on...

Sorry, didn't mean it to be that harsh

.

It's just that the thread is titled 'Internet only works when the phone is off the hook', and he clearly states that he hasn't got a microfilter connected.