Internet PAINFULLY slow for last 2 weeks !!

[the_tyke]

I'm paying £29.99/month to BT so this is really bugging me

Technical support runs a test and it's always 'no problem' you are getting 6.5mbs... BUT I'M QUITE CLEARLY NOT..... web pages load so slow that 56k dial up would be better. I run speedtest.net and occasionally it will show a good speed ,6.5-7.0 mbs. But all today and this evening speedtest has shown 0.3 Down and 0.4 Up which is pathetic. My pc is wired to a Netgear DG834PN rangemax , with 2 other pcs also wired to it. The other pcs have the same problem, so it's not my pc. Can anybody suggest why BT get a good download test from their end, but I get a lousy one from this end ??

 

[the_tyke]

I've got the wireless turned off.

 

[the_tyke]

It's residential.
If it were at certain times like early evening I could understand it. But it seems to be at any time, even when you would think it would be quiet like midday.
This is what I just got from BT speedtest, but it does'nt bare any resemblance to reality.

IP profile for your line is - 5500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 6848 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 215 kbps