Internet problem

andythelandy · 24 Nov 2014 at 19:53

My Girlfriends house has awful internet which even though complaining to BT hasn't been fixed. They deny anything is wrong with it, streaming downloading etc is done roughly at the advertised speed that they are paying for.

On the other hand simply loading web pages is a nightmare of slowness and time outs that half the time make it impossible to browse. BT have tested the line and sent them the newest Hub but it still persists it happens on any device wireless or wired? Does anyone have any idea what it might be so I can maybe help them.

bremen1874 · 24 Nov 2014 at 20:21

Try changing your DNS settings. Google's servers (8.8.8.8 and 8.8.4.4) are good place to start.

andythelandy · 24 Nov 2014 at 21:20

On the router or devices?

bremen1874 · 24 Nov 2014 at 21:22

Either, but I have a feeling that BT's router won't allow the DNS settings to be changed.

anthony566 · 24 Nov 2014 at 23:11

Have you ran a few trace rout tests to see if there are any huge times on the hop's ??

also are they running any web filtering software ??

Swarfega · 24 Nov 2014 at 23:35

Turn the wifi off and plug in one device via ethernet first.

andythelandy · 24 Nov 2014 at 23:40

bremen1874 said:
Either, but I have a feeling that BT's router won't allow the DNS settings to be changed.

I have changed the DNS on her devices to Google will see if it has any effect thanks for the advice.

anthony566 said:
Have you ran a few trace rout tests to see if there are any huge times on the hop's ??

also are they running any web filtering software ??

I have not I will look into this I can't say as I've heard of it, and no there are no web filtering softwares running