INTERNET VERY SLOW

joj1970 · 20 Jan 2012 at 19:22

I have a high spec PC that I had custom built a year ago. It was lightning fast on the net until recently. I have virgin media 10mb broadband but can't get more than 500kb speed. I have tested the speed via wifi with an ipad and am getting between 7-9 mb. I also pulled out the ethernet cable from my pc and put it into my laptop. I got 7-9mb again thus proving that the pc is the problem. Any ideas??

3dcandy · 20 Jan 2012 at 20:04

could be a million things...drivers, virus, malware, spyware, hard drive errors, memory errors...you need to start and find out logically. Check for viruii etc. check for hard drive errors and see if anything changes. Test in a different browser just to make sure...post your router stats aswell

wingnutta · 20 Jan 2012 at 20:52

Malware sounds a likely culprit - Have you run a FULL virus scan of all drives etc.. Does it come up clean?

Do you know a program called Hijack This? - If so - Cut and Paste a log file of it and maybe we can help some more.

joj1970 · 21 Jan 2012 at 19:16

Tested in a different browser, no malware, adware or viruses found. Can anyone recommend any good free programs for checking and fixing problams and errors.?

izzop · 21 Jan 2012 at 22:37

Hi,

Got the same problem this evening, also with VM (50MB). Have tried rebooting the 'Super' hub, but no difference. Will wait and see what it's like tomorrow.

Xenus · 22 Jan 2012 at 12:24

If you go into the Cmd terminal and enter netstat it should tell you all the program's that are currently using your Internet connection. From there you can pin point which programs are using up all your bandwidth. If other devices are connecting at the correct speed then it probably means you have some malware present or have a program like utorrent running downloading and uploading in the background. Make sure every program that your aware of is closed down before running netstat

Xenus · 22 Jan 2012 at 12:28

Also try clearing your cache, cookies etc. go to Admin tools > services > DNS client and DHCP client then click stop then start to refresh the DNS base. Is it particular websites you have slow speeds with?

joj1970 · 23 Jan 2012 at 09:51

Hi, here is what netstat came up with. Cache /cookies cleared already. Had 9mb briefly last night. Woke up this morning, now 135 kb!!!

C:\Windows\system32>netstat -b

Active Connections

Proto Local Address Foreign Address State
TCP 127.0.0.1:5354 www:49155 ESTABLISHED
[mDNSResponder.exe]
TCP 127.0.0.1:27015 www:49160 ESTABLISHED
[AppleMobileDeviceService.exe]
TCP 127.0.0.1:49155 www:5354 ESTABLISHED
[AppleMobileDeviceService.exe]
TCP 127.0.0.1:49160 www:27015 ESTABLISHED
[iTunesHelper.exe]
TCP 192.168.2.8:49168 ip-70-38-25-71:http CLOSE_WAIT
[AAWService.exe]
TCP 192.168.2.8:49231 84.53.178.90:http TIME_WAIT
TCP 192.168.2.8:49238 84.53.178.200:http TIME_WAIT
TCP 192.168.2.8:49252 bbc01:http TIME_WAIT
TCP 192.168.2.8:49261 lhr08s04-in-f9:http TIME_WAIT
TCP 192.168.2.8:49264 wi-in-f94:http TIME_WAIT
TCP 192.168.2.8:49266 lhr08s04-in-f23:https TIME_WAIT
TCP 192.168.2.8:49269 wi-in-f132:https TIME_WAIT
TCP 192.168.2.8:49271 lhr08s03-in-f31:https TIME_WAIT
TCP 192.168.2.8:49275 wi-in-f106:https TIME_WAIT
TCP 192.168.2.8:49277 lhr08s04-in-f25:https TIME_WAIT
TCP 192.168.2.8:49279 lhr08s04-in-f29:https TIME_WAIT
TCP 192.168.2.8:49281 lhr08s04-in-f29:https TIME_WAIT
TCP 192.168.2.8:49285 ftpr:http TIME_WAIT
TCP 192.168.2.8:49290 94.236.109.236:http TIME_WAIT
TCP 192.168.2.8:49295 www:http TIME_WAIT
TCP 192.168.2.8:49298 lhr08s03-in-f27:http TIME_WAIT
TCP 192.168.2.8:49302 api-read-10-04-snc4:http TIME_WAIT
TCP 192.168.2.8:49308 phx1-dw-xw-lb:http TIME_WAIT
TCP 192.168.2.8:49310 www-13-01-tst1:http TIME_WAIT
TCP 192.168.2.8:49315 84.53.178.113:http TIME_WAIT
TCP 192.168.2.8:49333 lhr08s04-in-f9:http ESTABLISHED
[iexplore.exe]
TCP 192.168.2.8:49334 lhr08s04-in-f9:http ESTABLISHED
[iexplore.exe]
TCP 192.168.2.8:49335 84.53.132.58:http ESTABLISHED
CryptSvc
[svchost.exe]

C:\Windows\system32>

skyripper · 23 Jan 2012 at 10:17

Need to find out if its your PC, your local network including your router, or your ISP.

Grab a linux live boot disc, and see if the issue still occurs. If it does, its not malware or other Windows crapout. Try connected directly to your router with a cable if you are currently on wireless. Also try from device to device on your local network - if thats running fine, then it has to be your router or ISP.. in which case get on the phone to them.

joj1970 · 23 Jan 2012 at 13:01

Thanks skyripper, but as my initial post states, it's the pc thats the problem. I have tested the network via both cable and wifi.

joj1970 · 24 Jan 2012 at 00:52

Here is my hijack this log

Running processes:
C:\Program Files (x86)\AVG\AVG2012\avgtray.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe,
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files (x86)\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsMobile\INetRepl.dll,-223 - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\Windows\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
O16 - DPF: {9191F686-7F0A-441D-8A98-2FE3AC1BD913} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
O17 - HKLM\System\CCS\Services\Tcpip\..\{BED23A87-4DCA-46B4-B9A8-6CB100D9AC9C}: NameServer = 194.168.4.100,194.168.8.100
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG2012\avgpp.dll
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86)\AVG\AVG2012\avgwdsvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EPSON V5 Service4(01) (EPSON_EB_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S40STB.EXE
O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\ProgramData\EPSON\EPW!3 SSRP\E_S40RPB.EXE
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GamesAppService - Unknown owner - C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe (file missing)
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

joj1970 · 26 Jan 2012 at 22:40

Anyone??

3dcandy · 26 Jan 2012 at 23:15

there's a lot of processes where the files are missing...have you done a disk check yet?

joj1970 · 1 Feb 2012 at 10:26

disk check done

3dcandy · 1 Feb 2012 at 10:40

any improvement?

Abitar · 1 Feb 2012 at 12:52

Dont know what part of yhe UK you are in but seems to be a common theme with Virgin at the moment.

The area im in has been poor for over a week now. Last time this happened they put me back on the old DOCSIS platform and it was fine. Only problem with that is your limited to 20meg but a working 20meg is better than a crappy 30 - 100meg imo.

ChrisD. · 1 Feb 2012 at 12:55

OP, tried reinstalling chipset drivers at all?

Abitar said:
Dont know what part of yhe UK you are in but seems to be a common theme with Virgin at the moment.

The area im in has been poor for over a week now. Last time this happened they put me back on the old DOCSIS platform and it was fine. Only problem with that is your limited to 20meg but a working 20meg is better than a crappy 30 - 100meg imo.

Have you read the whole thread? His internet is fine on other devices, just his PC ha the problem.

joj1970 · 1 Feb 2012 at 14:41

3dcandy said:
any improvement?

No, nothing seems to make a difference. Just run AVG tune up to optimize my settings. Still the same. Am thinking of wiping the hard drive and starting again..

InertProtocol · 1 Feb 2012 at 14:49

Got rid of any rubbish using CCleaner also?.

joj1970 · 1 Feb 2012 at 18:52

I just turned on the guest account and used it to go online. Getting 6mb now. Switched back to my account now getting 400kb. Something in my account is throttling my connection.