iOS WiFi issues

Chives · 19 Sep 2013 at 11:18

Hi guys.

Basically for a few weeks now all of the iOS devices in the house have been refusing to connect to my WiFi network, and when they do the connection drops after a few minutes. All non iOS devices in the house like my laptop and Xbox work fine. The devices playing up are an iPhone 5, iPad mini, iPhone 4 and a iPad 2. I was hoping iOS 7 would fix the issue but sadly not. I have tried a few troubleshooting steps like updating the firmware on the router, resetting network settings on the devices etc. Nothing seems to have worked and I am out of ideas. Any and all help appreciated, cheers guys

Vertigo · 21 Sep 2013 at 10:44

Best to follow the process of elimination. The fact that all devices are having problems suggests it's an issue with the router or access point itself. I appreciate you've rebooted and update this though which is an obvious step of course.

Is there another access point you can test one or more of the devices with? At work or a friend's house for example?

bloodiedathame · 21 Sep 2013 at 15:48

I've had this before. I ended up renaming the network (SSID) and WPA2 password and they connected fine again... Make sure the encryption is WPA2 as I've had issues with WPA and WEP keys before.

Jimbeam3678 · 21 Sep 2013 at 15:53

Also turn off dhcp and assign each device an IP worked for me. I think devices get assigned the same IP. For some reason. Worth a shot.

theheyes · 21 Sep 2013 at 15:54

I get this all the time with iOS stuff. First thing I usually do is plug in manual network settings.

Chives · 29 Sep 2013 at 01:26

Apologies for the very late reply gentlemen. I have just moved into uni over the last week and have been very busy. I managed to find out what the error was in the end, my router transmits over 2.4 GHz and 5 GHz channels. The SSID for both is the same, but I happened to change the password for one of them a few weeks ago but not the other. I noticed this whilst having a scan through the settings to see if there was anything obviously wrong. Made the passwords on both of the channels the same and have had no issues since. Thank you for the help guys and apologies again for my late reply!

naisdes · 29 Sep 2013 at 17:08

You're not using a BT Home Hub 3 are you? I had similar problems with all my Apple devices where I would stream YouTube and after a minute, it would disconnect. What was annoying was that it wouldn't reconnect automatically so I had to keep reconnecting manually via Settings!

Fixed it by using my Airport Express adapter as a WiFi extender and my Apple devices connect to it with no issues, although at a slower connection, but 20Mbps is enough for me.

Edit: ah never mind, didn't see you resolved it at the end

tankskun · 30 Sep 2013 at 11:38

naisdes said:
You're not using a BT Home Hub 3 are you? I had similar problems with all my Apple devices where I would stream YouTube and after a minute, it would disconnect. What was annoying was that it wouldn't reconnect automatically so I had to keep reconnecting manually via Settings!

Fixed it by using my Airport Express adapter as a WiFi extender and my Apple devices connect to it with no issues, although at a slower connection, but 20Mbps is enough for me.

Edit: ah never mind, didn't see you resolved it at the end

Have you tried this method. I had the same problem with my iPhone 5.
http://www.wikihow.com/Fix-an-iPhone-or-iPod-Touch-Losing-WiFi-Settings

uvarvu · 30 Sep 2013 at 13:08

I had massive problems since upgrading to iOS 7 on my old iPhone 5. It refused to connect to my Mi Fi modem despite factory resets. The iPhone 5S is happy though.