I have zero experience with Apple products - but have hit a problem. I've had a 2018 iPad returned to me which is requesting a Passcode. The user left the business, and we've got no idea what this has been set to. Trying the most likely has resulting in longer and longer lock-outs from the device. I attempted to attach it to a PC running iTunes - held down Home and Power until the device switched off, then released power until the PC told me it was setting up an iPad in Recovery Mode. iTunes told me that before the device could be used it would need to be rest. It proceeded to download some software, the iPad then rebooted and is once again prompting me for the unknown passcode. So, I'm thinking rather rubbish door stop at the moment. Is that it? Are we out of options? Don't want any data, I just want an iPad that can be handed to a new user.