Ipad setup - what do I need to do?

valve90210 · 11 Feb 2011 at 09:36

Hi All

A couple of days ago my boss at work has just decided she needs an ipad (not quite sure why) and now there is a nice new ipad box sitting in the office....my frequent requests for new versions of software rather than the 14 year old versions I have to make do with get ignored but a new and unneccessary ipad comes instantly but that's a rant for another day!...

She wanted the IT department to set it up so she can check email etc etc with it. However they said she needs to register it and set up accounts and that kind of thing first. However, she is the least capable technical person in the world (she has genuinely asked her PA to help her put paper in her printer!) and has asked me to help at some point.

I'm sure it'll be simple enough but never having done it, I don't know what it entails, could anyone give me a rough idea, like install itune, setup account etc etc, just so I have a rough idea before we start so I'm prepared.

Thanks guys

Alpherah · 11 Feb 2011 at 09:46

Make Itunes account + download itunes.
Connect Ipad to PC, open Itunes, follow on screen instructions.
Job done.

It usually detects it as a new device and prompts you to register on the opening screen.

valve90210 · 11 Feb 2011 at 16:26

Lovely, been really busy today so not had to do it but no doubt it'll came up next week, sounds nice and simple.

theheyes · 11 Feb 2011 at 16:49

You need to decide whether you want to give her the account password (personally I wouldn't, and then see whether she asks for it)

It might also be a good idea to set it up with a decent lock screen password if it's for company use, and also configure the "find my iPad" stuff. Setting up stuff like email is a breeze if you have the relevant info in front of you. It's easier to do on the iPad/iPhone than it is in MS Outlook.

valve90210 · 16 Feb 2011 at 12:53

Gonna be doing this in half an hour or so, hoping it'll be nice and simple but it'll probably end up being much harder than needed as I have a feeling she doesn't have admin right son her pc so may not be able to install Itunes...we'll see though.

SteveOBHave · 16 Feb 2011 at 14:04

I assume that she means her work e-mail? If that's the case the first thing I'd do is check that the IT security policy allows for such a connection. If so then you will be wanting to use an app that allows for something along the lines of ActiveSync to work because if she loses it then you have the situation where someone suddenly has full access to all her emails and attached files... Not cool.

In a work situation approach iPads very carefully as they are a disaster waiting to happen. They are not designed for an enterprise environment at all.

valve90210 · 16 Feb 2011 at 14:51

That side of it is not my problem

thankfully, I'm just trying to get her up and running with an Itunes account etc, then the email side will be sorted by the IT department.

At the moment, myself and a chap from IT are struggling to even get the ipad and Itunes to work. Took 3 attempts to get Itunes to install, now it won't open unless run as administrator and as soon as we plug in the Ipad, Itunes locks up completely...any thoughts?

MagicBoy · 16 Feb 2011 at 15:00

Welcome to the unsuitability of the iPhone/iPad in a corporate environment.

We've banned them off the network, they only thing they can get access to is email via the Exchange internet front end over an external connection.

valve90210 · 16 Feb 2011 at 15:11

What might be the cause of the problems with itunes though, it freezes every time the ipad is connected to the laptop, is it down to user/admin type restrictions on the laptop?

SteveOBHave · 16 Feb 2011 at 15:16

valve90210 said:
What might be the cause of the problems with itunes though, it freezes every time the ipad is connected to the laptop, is it down to user/admin type restrictions on the laptop?

I'd check how much memory it has - iTunes is a mongrel with memory.

valve90210 · 16 Feb 2011 at 15:19

I think the laptop has 2gb of ram or (iirc) IT department have decided to reimage the laptop with a windows 7 image and start again with Itunes, hopefuly it'll work...who knows...

SteveOBHave · 16 Feb 2011 at 15:23

valve90210 said:
I think the laptop has 2gb of ram or (iirc) IT department have decided to reimage the laptop with a windows 7 image and start again with Itunes, hopefuly it'll work...who knows...

It wont be long before people start using their work equipment for storing their music and photos - it's a slippery slope!

valve90210 · 16 Feb 2011 at 15:32

It's only the head of my department who is one of the senior management team, no one else will be using them, and really it's only so she can use it for email etc when she is overseas rather than having to lug a laptop about.

MagicBoy · 16 Feb 2011 at 15:41

valve90210 said:
It's only the head of my department who is one of the senior management team, no one else will be using them, and really it's only so she can use it for email etc when she is overseas rather than having to lug a laptop about.

If I had a £1 for every time some manager used that excuse at our place. It'll end up in a drawer forgotten about by Easter.

valve90210 · 16 Feb 2011 at 15:43

Oh I know, but not my place to say that...

MagicBoy · 16 Feb 2011 at 15:47

I've tried everything short of that with a couple of managers at our place. For some reason they don't like being dictated to by ICT.

Luckily there's a final trump card for when they won't drop it.

SteveOBHave · 16 Feb 2011 at 15:49

valve90210 said:
Oh I know, but not my place to say that...

It could be your place to bring up incidences like lost laptops containing sensitive data or CDs with peoples personal details on them and how a device like an iPad with no way of remotely wiping it having full access to her emails and any documents attached to those emails poses a large security risk. I know it sounds alarmist but it is foolhardy to not mention it and certainly something that the user should be made aware of. Convenient yes but not only for her, if the iPad goes walkies so does all the data on it and all the data it has access to.

Don't take it lightly!!!

valve90210 · 16 Feb 2011 at 15:55

That isn't really my problem, and has been thought about by the IT department, they are happy for her to have an ipad so they presumably are not worried about it!

SIAT · 16 Feb 2011 at 15:56

SteveOBHave said:
It could be your place to bring up incidences like lost laptops containing sensitive data or CDs with peoples personal details on them and how a device like an iPad with no way of remotely wiping it having full access to her emails and any documents attached to those emails poses a large security risk. I know it sounds alarmist but it is foolhardy to not mention it and certainly something that the user should be made aware of. Convenient yes but not only for her, if the iPad goes walkies so does all the data on it and all the data it has access to.

Don't take it lightly!!!

You can remotely wipe them with mobileme