iPhone 12 Mini to 13 Mini Sim Problem

[nantucket66]

My missus has an iPhone 12 Mini, with a physical sim, on a sim only contract.

Battery is very poor now, so I've bought her a 13 Mini - during the set up with the phones side by I did the number transfer from the iPhone 12 Sim to the 13 E-Sim - all good. Further through the set up the new phone locked up and just hung for over an hour.

Only solution was a hard reset on the new phone, set it up a second time, everything working and transferred over but no service.

With the physical sim in the old phone if I go to mobile data setting I get a message saying the number was successfully transferred to the iPhone 13, but there no service on either phone, I guess as the hard reset wiped the E-Sim settings I had transferred on the new phone which is understandable, but it looks like the process of moving it over from the old sim is a one time thing, the sim doesn't work in the new phone either.

I'm presume the sim is now borked and I just need to put a new sim in it? Will EE be able to retain her number?

I did exactly the same thing when I went from a 12 to 14 and it worked perfectly.

 

[nantucket66]

Thanks will give it a try, can't use the phone as it happens, trying to update apps triggers a password request which I know, but than a verification code to the number that isn't working!

 

[nantucket66]

well it would work apart from the fact they want to text me the esim activation to that number! grrrr

 

[nantucket66]

Yep I’ve raised the point loads of times with EE that they need a different authentication mechanism but it falls on deaf ears. If you take everything to an EE store along with your ID they’ll sort it out.

Indeed, guess where I'm going first thing tomorrow

 

[nantucket66]

Last question….. given what has happened will we be able to retain the old number or will a new one be needed?

 

[nantucket66]

Went into the EE shop first thing yesterday morning, all sorted in under 10 minutes, thanks for all the pointers.