iPhone 5S screen lifting

[DirtyJester]

I may or may not have used this process a few times myself

Second call back today and once again very punctual. Sadly though the system is still down that allows them to arrange the express replacement. It has now been left that I will call back next week to see if the system is working, or I can arrange a date and time for the Genius Bar.

Oh and this time the Express replacement service was explained exactly as you described it

Happened to me, Genius Bar appointment and a new phone. Screen tied to Touch ID reader, and reader tied to CPU, woo new phone.

Always good to know you're not alone, cheers

 

[Bunka]

I'd book the earliest slot you can get at the Genius bar anyway as there's normally a fair bit of lead time before you can find an appointment.

 

[DirtyJester]

I'd book the earliest slot you can get at the Genius bar anyway as there's normally a fair bit of lead time before you can find an appointment.

Thanks for the tip

I'll be ringing back next week to see if the express replacement service is active again, as I've zero chance of getting near the Apple store at the present time.

 

[bremen1874]

My 5S had the problem at about 3 months old. Replaced without much argument in store as the phone was otherwise in immaculate condition.

They were looking for evidence of damage, and did dismantle the phone to see if it was fixable. To quote their work authorisation:-

Issue: Display is separating fro device from the top right hand corner of the display
Steps to Reproduce: Observed the issue. No sign of any damage to the device.
Proposed Resolution: Replace device under warranty as there is no sign of damage.
Cosmetic Condition: Excellent.

I was given the impression that they were doing me a favour by replacing it, and rather not have done. Maybe she was just having a bad day.