iPhone XS Max ear speaker volume issue?

Zeebedy · 4 Sep 2019 at 19:08

Hey guys,

I have decided to keep my XS Max phone, all working fine..apart from..volume..

It is quite quiet when listinging to someone on the other end..EVEN with the volume slider maxed out?

Is this an issue? Should I book into Apple for a look, or is it just the cararistics of the phone..?

Thanks guys!

ChrisD. · 4 Sep 2019 at 19:10

I had this with my X. My screen developed a fault so Apple replaced it under warranty. I also mentioned the speaker and they said the likelihood is that there’s dirt in there. However the speaker is part of the screen assembly so it’s as good as new now. It’s made a vast difference.

Zeebedy · 4 Sep 2019 at 19:24

Thanks @ChrisD. I will get Apple to take a look, it looks pristine for dirt, but you never know I suppose..

Will update once its been seen too!

Terminal_Boy · 4 Sep 2019 at 19:27

rip-the-jacker said:
Hey guys,

I have decided to keep my XS Max phone, all working fine..apart from..volume..

It is quite quiet when listinging to someone on the other end..EVEN with the volume slider maxed out?

Is this an issue? Should I book into Apple for a look, or is it just the cararistics of the phone..?

Thanks guys!

Earpiece volume low? Get it back to Apple.

Alpherah · 4 Sep 2019 at 19:27

Quiet receiver is usually always debris, if it’s in warranty we usually just replace the display though unless it’s obviously filthy

Zeebedy · 4 Sep 2019 at 19:29

Terminal_Boy said:
Earpiece volume low? Get it back to Apple.

Yes mate, the earpiece volume!

Alpherah said:
Quiet receiver is usually always debris, if it’s in warranty we usually just replace the display though unless it’s obviously filthy

Great! In chat atm with Apple, see what they say..

Zeebedy · 4 Sep 2019 at 20:19

Just off the chat with Apple. Apparently there is "no hardware issue" when doing diagnostic test.. and was to reset the iphone, which I did, didnt work, now I have to fully reset and then start from scratch

Surely it has to be hardware, will see how I get on, with this rigmarole, but has to be done I suppose..

Alpherah · 4 Sep 2019 at 20:48

rip-the-jacker said:
Just off the chat with Apple. Apparently there is "no hardware issue" when doing diagnostic test.. and was to reset the iphone, which I did, didnt work, now I have to fully reset and then start from scratch

Surely it has to be hardware, will see how I get on, with this rigmarole, but has to be done I suppose..

Just go into store, Apple support can’t run audio diagnostics as they require an iPhone charging dock to run.
Unfortunately you got a new employee who doesn’t understand the generic diagnostic tool doesn’t check audio

Zeebedy · 4 Sep 2019 at 20:57

Alpherah said:
Just go into store, Apple support can’t run audio diagnostics as they require an iPhone charging dock to run.
Unfortunately you got a new employee who doesn’t understand the generic diagnostic tool doesn’t check audio

Thanks, will head into Apple store and see what the dealio is!

Zeebedy · 5 Sep 2019 at 14:50

Sitting having a coffee atm. Waiting for my text from Apple about heading to the Genius Bar to see what is wrong.

Definitely something wrong as before I got on the train I tried to phone the Edinburgh Apple store and I could barely hear the automated voice. And yes, was at 100% max volume on the slider!

Zeebedy · 5 Sep 2019 at 16:17

Well, turns out it was dust / debris in the earpiece grill. working great now.

Just my mobile data on my watch to sort with EE