ipod guarantee question
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Permabanned
First of all I'm not sure how to go about RMAing to apple, however I wish you good luck mate because from what I've heard they are impossible, they really take the **** but maybe that's just banter
Hi there,
When my nano stopped working after a few months of use I had to go Apple's page to request a repair:
http://depot.info.apple.com/ipod/
All you need is the serial number for the player. I had already registered my player with them beforehand.
After explaining the symptoms of the fault, the next day I was sent an e-mail telling me a postage pre-paid box had been shipped to me to allow my nano to be returned to be repaired.
After sending the player away, a couple of days later I was sent another e-mail saying my player has been dispatched back to me. When I received it, I found it was a brand new player
In total it took one week for the problem to be sorted so I found the service to be excellent.
When my nano stopped working after a few months of use I had to go Apple's page to request a repair:
http://depot.info.apple.com/ipod/
All you need is the serial number for the player. I had already registered my player with them beforehand.
After explaining the symptoms of the fault, the next day I was sent an e-mail telling me a postage pre-paid box had been shipped to me to allow my nano to be returned to be repaired.
After sending the player away, a couple of days later I was sent another e-mail saying my player has been dispatched back to me. When I received it, I found it was a brand new player
In total it took one week for the problem to be sorted so I found the service to be excellent.
Permabanned
Ah, fair enough
ray said:Hi there,
When my nano stopped working after a few months of use I had to go Apple's page to request a repair:
http://depot.info.apple.com/ipod/
All you need is the serial number for the player. I had already registered my player with them beforehand.
After explaining the symptoms of the fault, the next day I was sent an e-mail telling me a postage pre-paid box had been shipped to me to allow my nano to be returned to be repaired.
After sending the player away, a couple of days later I was sent another e-mail saying my player has been dispatched back to me. When I received it, I found it was a brand new player
In total it took one week for the problem to be sorted so I found the service to be excellent.
righto thankyou
ray said:Hi there,
When my nano stopped working after a few months of use I had to go Apple's page to request a repair:
http://depot.info.apple.com/ipod/
All you need is the serial number for the player. I had already registered my player with them beforehand.
After explaining the symptoms of the fault, the next day I was sent an e-mail telling me a postage pre-paid box had been shipped to me to allow my nano to be returned to be repaired.
After sending the player away, a couple of days later I was sent another e-mail saying my player has been dispatched back to me. When I received it, I found it was a brand new player
In total it took one week for the problem to be sorted so I found the service to be excellent.
just curious but where did you send yours away to and was there any postal insurance on it when you sent it off ??
Behemoth said:
Hi Behemoth,
I was sent a cardboard box, foam packaging and a sealable plastic bag to place it in. There were instructions to phone UPS (the courier) and give them the reference number provided by Apple. The courier came the next day to pick up the package and delivered it to Holland if I remember correctly.
To be honest I'm not too sure if there was postal insurance or not.
Apple also provided a form that needed to be signed by the courier when he/she came to pick up the player. I needed to show the player to the courier before placing it in the box and then sealing it in the bag.
Soldato
you get the box etc from apple as long as you have had it no more that 3 months then its up to you to get it to them (i think)ray said: