iPod Nano not playing, no receipt though :(

iMacMart · 3 Sep 2008 at 20:50

Hi guy

My nano has stopped playing songs?

I select a song and it shows 00:00 but does nothing

I have no receipt though as it was a gift, checked warranty and its good til October according to the website..

Will Apple fix it under warranty do we think?

Thanks

PardonTheWait · 3 Sep 2008 at 20:56

Yes they will, if it's broken.

Have you tried resetting it, then if that doesn't work, restoring it through iTunes?

iMacMart · 3 Sep 2008 at 21:01

Yea and it still has the same fault come straight back

If I'm sure they will exchange without a receipt I may have to jump on the train and pay a London store a visit!

Unless I can post it to them? Can you do that? Or is face to face better?

RobH · 3 Sep 2008 at 22:45

Book an appointment at the genius bar online in one of the Apple stores and they should sort it out for you no problem. They will see from the serial number when it was registered.

iMacMart · 4 Sep 2008 at 07:40

Cool thanks for the advice guys

PardonTheWait · 4 Sep 2008 at 13:58

tweakinfreak said:
Yea and it still has the same fault come straight back

If I'm sure they will exchange without a receipt I may have to jump on the train and pay a London store a visit!

Unless I can post it to them? Can you do that? Or is face to face better?

They may not just swap it out right away, but if it requires replacement they'll replace it. It's a case of them getting a service part in though, they don't just take a brand new one from stock. They tend to keep quite a lot of service parts in stock though and as it's a current model you've a good bet.