iPod shuffle issues

Gilly · 27 Jan 2009 at 19:44

Our lass has bought a second-hand iPod that isn't working properly. Before sending it back I want to make sure a simple update won't fix the problem.

It's a 1Gb shuffle. The little light comes on when it is connected to the lappy via USB, the iPod itself works OK and plays music.

I can't browse it via explorer though it appears in the list of drives with the right name, and I when I try I get an I/O error.

Unfortunately I don't know what iTunes looks like with an iPod attached!

Anything I can do?

Spyhop · 27 Jan 2009 at 19:48

It should appear in the Devices menu on the left side of iTunes - that's the only place you can manage the contents from.

Gilly · 27 Jan 2009 at 20:19

It actually isn't picking the iPod up. Edit > Preferences > iPod tab - 'no iPod connected'

iPod completely bust?

Maccy · 27 Jan 2009 at 21:17

I don't know if it's possible with the shuffle, but can you do a reset by holding down the play and centre button? Or does the shuffle even have a centre button?!

There must be a way of resetting it, perhaps the previous owner had it set to Mac configuration and you can't pick it up on a Windows PC or vice versa.

Gilly · 27 Jan 2009 at 22:23

Possibly. The centre buton is a play button on the shuffle, but I'll scout around and see if there's any other way (or, god forbid, refer to the destructions!)

Will_3rd · 27 Jan 2009 at 22:36

There is a reset utility for the Shuffle if iTunes can't do anything.

http://support.apple.com/downloads/iPod_Reset_Utility_1_0_4_for_Windows

Gilly · 27 Jan 2009 at 22:44

The problem I envisage is that the unit sees it is connected to a USB port (it is charging) but the laptop doesn't see the unit past adding a drive in My Computer.

Maccy · 28 Jan 2009 at 09:13

I presume the evil/scary instructions did not prevail then?

Gilly · 28 Jan 2009 at 11:57

Nope. The PC is failing to pick the ipod up. Tried on various machines.

Maccy · 28 Jan 2009 at 12:14

Looks like it's a duff one then

Still under warranty?

Gilly · 28 Jan 2009 at 12:48

I doubt it, it's a 1Gb. Too old.

Maccy · 28 Jan 2009 at 12:51

Worth a check on here - https://selfsolve.apple.com/GetWarranty.do

Gilly · 28 Jan 2009 at 13:13

Warranty information about your iPod

Our records indicate that your product is not covered for service.

The really annoying thing is that it recognises that it is connected to a USB port, and it plays music fine. I just can't get new music on it.

Maccy · 28 Jan 2009 at 13:45

Seems really bizarre, have you got a friend nearby with a Mac who could try it?

Hate · 28 Jan 2009 at 13:53

That's a point - it could be formatted to HFS.