Irregular BSOD on new rig

Sebbo · 5 Jan 2021 at 18:56

Hi everyone,

i'm in desperate need of help

Current situation: I build a new system (not my first build) and it
appears to have irregular BSOD/Restarts. But first things first; systemspecs:
OS: Windows 10 Home 64-Bit-Version (10.0, Build 19042)
MB: X570 Asus Crosshair VIII hero (Wifi)
BIOS: 2702
CPU: AMD Ryzen 9 5900X @~3,7GHz boosts to 4,9 GHz, confirmed with CPUID
RAM: 32 GB G.Skill Trident z rgb @3200MHz, qualified by asus for the motherboard
GPU: nVidia GeForce GTX 970
SSD1 (OS): Samsung SSD 980 Pro 250 GB NVMe
SSD2: Samsung SSD 980 Pro1TB NVMe
PSU: Be Quiet Dark Power Pro 12, 1200W

My path so far:
The motherboard had to be flashed from a stick due to the BIOS being so
new for the 5900X. After i got the MB to recognize the CPU it was able to post.
Then i started getting BSODs with WHEA_uncorrectable_error, mostly during gaming sessions.
I did some research, unlocked my PSU from multirail to singlerail and had some peace for
like 5days. Then they came back + i also got a BSOD when i only had my browser open.
I looked into my dumbfiles and most of the BSOD had the PSHED.dll driver and ntoskrnl.exe as cause.
I also had some random restarts, thats when only the ntoskrnl.exe was the cause and the
errorcode changed to Driver_Power_State_Failure.
I checked my RAM with memtester and nothing was found. The system also didnt mind
Cinebench 23 tests. The temps on my CPU are 73° C under high load.
The system is in no way overclocked from the stock settings. I did sfc scannow
multiple times, it has not found anything since the first two times. I also already completely reinstalled
windows and the problem remained. The GPU is from an
older system which also rarely had the occasional Driver_Power_State_Failure (once or twice a year).
The BSODs are currently once mby twice a day, and then i go a few days without.
Can anyone tell me what else i can do to try and home in on the potential root-cause
of the BSODs? I can also add the dumpfiles if anyone is interested, i have plenty of them :/

Im thankful for any advice!

Kind regards

Sebbo

Lmg80 · 5 Jan 2021 at 19:09

Ram 2x32 or 4x16.
I would try reducing to single or dual pair.
Potential dodgy stick?

Sebbo · 5 Jan 2021 at 20:12

dodgy even if memtest86 didnt find anything? :/

edit: they are 4x8GB Sticks =32GB , i did that wrong in the initial post

mickyflinn · 5 Jan 2021 at 21:20

Driver power state failure can be software releated outdated or damged drivers.

Have you tried the common fixes ?

https://blog.pcrisk.com/windows/12741-how-to-fix-driver-power-state-failure-error

Sebbo · 5 Jan 2021 at 22:09

Powersettings are to max, scannow results in no findings anymore, hardware manager only tells me everything is up to date on every device
+ i have already formated and reinstalled windows completely once. I think thats all the common fixes i found on power state error.

Quartz · 5 Jan 2021 at 22:17

What happens if you disable DOCP?

Sebbo · 5 Jan 2021 at 22:23

I have had DOCP disabled for a while, didnt change anything with the BSOD

adrichardson81 · 5 Jan 2021 at 22:30

WHEA usually points to memory clocks being too high on a Ryzen 5xxx. Are they definitely running at 3200? If so I'd try dropping down to a single 32gb kit.

Sebbo · 6 Jan 2021 at 08:09

Sorry, i just corrected my RAM size. It is 32 GB in total, i have four sticks. CPUID doesnt show the speed, i have however also manually set the RAM speeds to 3200MHz before and that didnt change anything.

Lmg80 · 7 Jan 2021 at 18:14

Tried with xmp turned off?
Are the sticks if ram identical, in terms of speeds/spec

Sebbo · 9 Jan 2021 at 16:21

The sticks are identical, xmp (in this case DOCP) is off. Still getting WHEA_uncorrectable error. Any other suggestions?

Sebbo · 10 Jan 2021 at 18:00

Alright, new instance of failure: System turned off, all fans were put to 100% and i had a black screen. Motherboard hat a orange light on just underneath the error core number pad. Anyone know what that could mean?

therealdippy · 10 Jan 2021 at 18:21

Have you "re-seated" every connection, including the CPU?

chili · 10 Jan 2021 at 22:21

there is a new bios out for that mb plus a beta one too

Joxeon · 10 Jan 2021 at 22:37

chili said:
there is a new bios out for that mb plus a beta one too

Yeah, I'd go with the agesa 1.1.9.0 beta bios as that's supposed to fix a lot of bugs and improve compatibility.

In the bios description "Improve system performance and compatibility"

Sebbo · 23 Jan 2021 at 22:32

Updated the BIOS, things have gotten worse, i get BSOD every 30 Minutes now :/

Sebbo · 12 Mar 2021 at 13:36

Hi, just an update: I was in contact with AMD, they said they respect the troubleshooting i did, gave two more possible settings i didnt know about that could cause it.
I changed those settings and nothing changed. They accepted the RMA, i have a new CPU directly from them and everything is working amazingly.
Should you encounter issues similar to mine i recommend RMAing the hardware. Thx for the input everyone!