Is Amazon delivery getting worse?

[Guest2]

I've been a customer of Amazon for years and used to love the Prime subscription service for fast deliveries that arrive when they are supposed to.

Recently though, the estimate delivery windows are never met e.g. 10am - 1pm estimated delivery, now its changed to before 10pm.
Maybe it's a local delivery office things but in the past week there have been multiple items missing the delivery days and something that was supposed to be out of delivery today isnt. Instead i've had to call and cancel them and go out locally to buy at a much higher cost.

I notice Amazon have also added Hermes to their list of delivery companies (!?)

Anyone else having similar issues? Hopefully just my area (Leeds city center)

 

[Guest2]

In the past year I would guess 90% of deliveries have been late or not on time.
Now though, I call and complain and have recently got a months free prime membership (now 3 times) and two free items - not delivered at all, Amazon sent another then the first arrived 3-4 days later. When I called Amazon they said to keep it as goodwill.

I’d rather just have a service thats on time, but its something I suppose. All the support people are just scripted to say “Please accept our apologies”…