I have a WP7 phone and love it. Far better than android, it just 'works'. Will be getting WP8 in feb at upgrade.
Really don't get why people always say this, "it just works", the majority of decent android phones do "just work".....
Have had experience with a number of decent android phones and they all "just work" out of the box as well, be it a desire, gs 2, GN, GS 3, NS, one X/S, heck even the HTC hero and samsung galaxy ace just work (granted they are slow and rather laggy, more so the hero).......
No tweaks
have to be done in the first place, any one that says they have had problems (from my experience with friends and reading on forums etc.) has usually been due to them not having a clue i.e. installing apps that aren't required, messing with settings, which they don't need to. Could understand for versions before 2.2, but ever since 2.2, android has been rock solid for me and now with JB it is pretty much "complete".
I think right now, a lack of actual knowledge of WP and the lack of apps is really holding the platform back, and android is doing so well, and iPhone will thats just an iPhone.
I think to a mainstream user, who doesn't really do too much with his phone this wouldn't count, but for a power user it is a big deal, But i have a feeling the later is the minority.
Indeed! The lack of apps is the biggest killer and windows has come too late to the phone market, so it hasn't really "planted" itself like android and iphones. It could take of especially when we see amazing phones like Samsung's offering, but I can't help but feel that it will still get left behind just like windows 7 as there is just sooooo many android phones to choose from and then as you said the iphone is the iphone

IIRC there was an article saying that even Samsung's bada phones over took windows 7 phones, which isn't a good sign!
And yup, the average joes couldn't care less about the customization, but even without the customization android is still superb, friends and family who have used my android phones (stock and not much done to them) have always been very impressed with the way the phone works and loved just the basic simple things of android, biggest thing they liked was homescreens and the widgets, especially sense on one S, they loved the way all the required info was just shown right on the homescreen/lockscreen without having to open apps etc. and the way it was presented.
EDIT:
Found the link to that about bada and windows 7 phones, it is growing faster than windows 7 phones:
http://www.techradar.com/news/phone...-os-growing-faster-than-windows-phone-1092179