Is it difficult to get a "Tag" removed?

[Lee2k4]

My friend recently had her line disconnected by BT because he never paid his bill, now they just reconnected him but he can't get on the Internet. He called AOL which is his ISP and they told him there is a tag on the line and he needs to call BT to get it removed. He phoned BT on friday and they said it takes 3-5 days for it to be removed, yet it still is not on and I been reading up on it and from what I have read, BT don't like removing tags and you wuld have to go through OFCOM to get them to do it, is there any truth in this?

 

[Lee2k4]

Ahhh ok, I read that an engineer had to do it but that must be wrong. I tell him to call them back on Tuesday.

Cheers

 

[Lee2k4]

Nope AOL has always been his provider, I don't know why they put a tag on there though