Is it possible to have internet access but not be able to send/receive emails?

[Draeger]

Friend of mine said her office network can get online but cannot send or receive to any of her POP3 email accounts on her domain.

She can access her email via Webmail on the domain or a third party system such as Mail2web but has no email access via Outlook. This was working fine previously and has only decided to stop working in the past few days. Her laptop works fine in any other location on a wireless network and she can send/receive as normal.

She had an IT bod in and he said he could not ping the server her domain was located on from the office. Yet she has normal internet access via IE?.

The IT bod also said the following :-

"Incoming mail server 110, no connection, incorrect firewall. Capacity too busy to accept connection, mail server down".

I'm thinking it is definately an issue with the network that the owners of the office building provide rather than an issue with the domain and the server it is located upon?.

 

[Draeger]

Could be a blocked port maybe?

What one, the incoming port or outgoing SMTP one?.

She is on port 26 outgoing which I would imagine most others in her building to be on, it being possibly the most common port to use as outgoing?.

bledd, as far as hosts file goes, would that be on the individual PC's in her office or on the PC's which run/control the network?.

 

[Draeger]

Hi,

It appears to be just receiving email that is the issue. They seem to be able to send without any problems.

 

[Draeger]

Hi,

Okay, just got an email back from the hosting company saying the office IP address was blocked "Due to POP3 login failures" which is why the email receiving did not work.

What do "POP3 login failures" refer to?. As far as I know all the PC's in her office have Outlook set to remember their respective passwords so how can a login failure arise?. Or does login failure mean it failed not because the passwords were incorrect but because it simply could not reach the server through their office network to login for some reason?.

 

[Draeger]

Okeydoke, she has just emailed me to let me know everyone in the office is now back to fully functional emails!!.

Thanks for the advice, especially the bit about changing passwords.

Appreciate it m8.