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I had a contract with Vodafone which was going to expire in Feb, so I called them up to cancel it with 30 days notice. So it comes to the end of the contract period and I get a phonecall from Voda saying I still owe £22 for my final bill and they'd have to set up a direct debit to pay it off. No problems, I set the Direct Debit up for that one payment and I went and got another contract.
Two months later my mum was collecting some letters from our old house where she'd moved from a couple of moths back and there was a letter addressed to me (I've not lived in that house for over a year). I open it and it's a letter from Vodafones debt collectors dated from 3 weeks back, saying that if I don't pay up within a few days i'll have a default notice on my credit file.
I called Voda who said that the money wasn't taken because the account was technically closed and they can't take money for a closed account. I asked why the Debt collecting note went to my old address when all their bills come to the correct address. They said they weren't sure and couldn't explain that. On the account there is a note about me setting the direct debit to pay off the bill, and there is also a note from 11 months ago about me changing address. The lady on the end of the phone basically said that it's definitely their error but they can't take off the Default Notice on my file.
Is there anything I can do?
Thanks
Two months later my mum was collecting some letters from our old house where she'd moved from a couple of moths back and there was a letter addressed to me (I've not lived in that house for over a year). I open it and it's a letter from Vodafones debt collectors dated from 3 weeks back, saying that if I don't pay up within a few days i'll have a default notice on my credit file.
I called Voda who said that the money wasn't taken because the account was technically closed and they can't take money for a closed account. I asked why the Debt collecting note went to my old address when all their bills come to the correct address. They said they weren't sure and couldn't explain that. On the account there is a note about me setting the direct debit to pay off the bill, and there is also a note from 11 months ago about me changing address. The lady on the end of the phone basically said that it's definitely their error but they can't take off the Default Notice on my file.
Is there anything I can do?
Thanks
