Is parkerswhisky.co.uk a scam?

[touch]

I ordered a bottle from parkerswhisky a month ago now and have not recieved anything yet.
I'v emailled and phoned several times over the past couple of weeks and every time i was told it will arrive in the next couple of days.

The site looks legit and i'v seen it mentioned a few times in the whisky thread, so i assumed it was fine.
Has anyone else had problems with that site?

 

[touch]

Update: still not received anything, dont have much hope of getting the bottle anymore, so i'm just going to try and get my money back.

My bank cant help (dont have a credit card so i paid with my debit card).
Do i have any options other than small claims court?

 

[touch]

Just cos your bank cant (wont) help, doesnt mean Visa / Mastercard wont.

<<helpful advice>>

Thanks Guys!

Thought i'd update this thread, for 2 reasons:

1- Bump it to the top again so that nobody else buy from the site
2- Explain my experiences with the visa chargeback scheme

I had to phone the bank a couple of times before i found somebody who knew how the chargeback scheme worked and could put me through to the correct department.
Once i got through, opening a case was quite easy, i explained on the phone what happened and they sent out a form for me to fill in and sign.
Posted the form off and didnt hear anything for a few weeks, so i called them and apparently they never received it. So i was sent out another form and told to take it into my local branch and they could fax it, which would be quicker than posting.
They dont make it easy: i filled in the form and took it into the branch, and left again when nobody in the bank knew anything about the chargeback department.
So this time i posted the form recorded delivery.

After they got the second form, i did get my money back very quickly tho.

I dont know if it's because the chargeback scheme for debit cards is a new thing or if it's just not used a lot, but nobody seems to know much about it (including my bank ) which is why i have written this.