is there a corsair rep on the forums?

Thekwango · 18 Sep 2017 at 12:56

as per title really? is there an active corsair rep?

had to rma some ram, chose the fast track option (where you pay for the replacement up front) they shipped it and about 10 days later it arrived - since then I have had no contact or replies to the ticket I raised on the rma/support site

Rensin · 19 Sep 2017 at 14:34

Wouldn't build your hopes up mate.

I sent an RMA to the UK Hub back in June and have not had 1 reply on the status of my RMA. Contacted Corsair numerous times and was told to wait patiently and someone will contact me in the next couple of days ... this was 3 weeks ago :rolleyes:

Thekwango · 19 Sep 2017 at 15:12

Rensin said:
Wouldn't build your hopes up mate.

I sent an RMA to the UK Hub back in June and have not had 1 reply on the status of my RMA. Contacted Corsair numerous times and was told to wait patiently and someone will contact me in the next couple of days ... this was 3 weeks ago

Oh ffs. Sounds promising!!

I paid for a express rma which meant I paid to have replacement ram sent out. That finally arrived but no one has been back in touch to tell what to do with the duff sticks I still have.
Guess they have my money now so not one **** is given.

Thekwango · 20 Sep 2017 at 22:14

@Rensin hit them up on twitter. 1 private message and all sorted.

mistersprinkles · 21 Sep 2017 at 03:50

Noctua needs to start doing what Corsair did and diversify into other market segments. Their customer service is a literally joy to deal with. A single message sorts any and everything and they respond within 60 minutes. I wish they made more parts. I would buy every single one of their products.

flea.rider · 21 Sep 2017 at 06:15

and this is why I would never buy corsair again ..had a psu die few yrs back took 4 months and 3 replacement's to get it right .
were as evga took 20 mins and 3 days for a psu ..

Rensin · 21 Sep 2017 at 11:44

Thekwango said:
@Rensin hit them up on twitter. 1 private message and all sorted.

cheers for letting us know mate, I don't use Twitter so will see if i can find a mate who has an account.

I have checked my Corsair account today too see if there are any updates and looking at the previous chat's it seems to be the "UK Handler" that are not replying .... why couldn't OCUK be the UK Hub for RMA.

Thekwango · 21 Sep 2017 at 13:09

Rensin said:
cheers for letting us know mate, I don't use Twitter so will see if i can find a mate who has an account.

I have checked my Corsair account today too see if there are any updates and looking at the previous chat's it seems to be the "UK Handler" that are not replying .... why couldn't OCUK be the UK Hub for RMA.

Set up an account, takes 2 minutes. Might save you a load of grief/time

Thekwango · 21 Sep 2017 at 13:11

mistersprinkles said:
Noctua needs to start doing what Corsair did and diversify into other market segments. Their customer service is a literally joy to deal with. A single message sorts any and everything and they respond within 60 minutes. I wish they made more parts. I would buy every single one of their products.

It'll be a joy to deal with as the have limited product range - easier to have good cs in that situation.
They branch out 'like corsair' and I almost guarantee their cs will be a lot less joy to deal with

ttaskmaster · 21 Sep 2017 at 13:45

Thekwango said:
as per title really? is there an active corsair rep?

There is indeed - A wonderful fella called Greybeard, who is well-known for making it his personal mission to sort things out to the absolute best of his ability.
https://forums.overclockers.co.uk/members/greybeard.148202/

I expect he'll be along here just as soon as he's finished getting changed in the phone box.
Seriously, though, he's brilliant!

Thekwango · 21 Sep 2017 at 14:44

ttaskmaster said:
There is indeed - A wonderful fella called Greybeard, who is well-known for making it his personal mission to sort things out to the absolute best of his ability.
https://forums.overclockers.co.uk/members/greybeard.148202/

I expect he'll be along here just as soon as he's finished getting changed in the phone box.
Seriously, though, he's brilliant!

Cheers for that but think I'm sorted now (or at least hope so!)

Rensin · 21 Sep 2017 at 20:46

Thekwango said:
Set up an account, takes 2 minutes. Might save you a load of grief/time

Looks like you were right mate, setup an account an within 2 hours had an update on my ticket to say a replacement set will be posted out tomorrow.

Thekwango · 21 Sep 2017 at 23:14

Rensin said:
Looks like you were right mate, setup an account an within 2 hours had an update on my ticket to say a replacement set will be posted out tomorrow.

Whether you love or loathe social media it certainly can be a powerful tool

Glad to hear you're sorted now too.

Rensin · 15 Oct 2017 at 02:28

Well another 3 weeks have passed and still no replacement RAM or any further update since there last reply saying the replacement will be posted out on the 22nd Sept.

Simon Belmont · 15 Oct 2017 at 18:50

Rensin said:
Well another 3 weeks have passed and still no replacement RAM or any further update since there last reply saying the replacement will be posted out on the 22nd Sept.

Corsair RMA is slow.

Spudgun · 15 Oct 2017 at 19:42

It was so much better when their RMA service was in the USA. Check out where their UK RMA centre is and all of a sudden you'll understand why they are pretty crappy

Thekwango · 15 Oct 2017 at 20:00

Rensin said:
Well another 3 weeks have passed and still no replacement RAM or any further update since there last reply saying the replacement will be posted out on the 22nd Sept.

Get back on to Twitter to them. This time though make it a public tweet rather than a direct message. That's just taking the pee now to be honest.
@Greybeard can you add any assistance?

Rensin · 15 Oct 2017 at 21:23

Simon Belmont said:
Corsair RMA is slow.

Say that again mate, now being over 3 months. They were pretty quick at replacing 1 of the AIO's that failed on me (just over 2 weeks)

Thekwango said:
Get back on to Twitter to them. This time though make it a public tweet rather than a direct message. That's just taking the pee now to be honest.
@Greybeard can you add any assistance?

will do tomorrow mate, kinda regret purchasing the same memory that I RMA'd .... all PC's I've built have Corsair mem, PSU & AIO's but think I'll change to another manufacturer if these fail.

Thekwango · 15 Oct 2017 at 21:36

Rensin said:
will do tomorrow mate, kinda regret purchasing the same memory that I RMA'd .... all PC's I've built have Corsair mem, PSU & AIO's but think I'll change to another manufacturer if these fail.

Yea I'm a big corsair fan too but don't let one bad experience put you off. Get on to them first thing and kick up a bit of a stink but do it politely. I've always found you get further being firm but polite as opposed to just raging. Good luck.

Simon Belmont · 15 Oct 2017 at 21:44

Rensin said:
Say that again mate, now being over 3 months. They were pretty quick at replacing 1 of the AIO's that failed on me (just over 2 weeks)

will do tomorrow mate, kinda regret purchasing the same memory that I RMA'd .... all PC's I've built have Corsair mem, PSU & AIO's but think I'll change to another manufacturer if these fail.

I've had 2 RMA's with corsair and both were slow.