Is this acceptable packet loss?

Lee, that graph is very very poor mate, constant packetloss and it as high as 25%, are you downloading as that average ping is very poor.
 
cd294e7e026d2cd1e2ec727e2982a3bf-07-10-2011.png


This was mine when my line was broken, I get 0%pl now.
 
All depends on the ISP, the only thing they guarantee is the speed and not the ping though isn't it?

So they'll probably just check the connection and say everythings fine.

Doesn't mean you shouldn't complain, but it'll probably be a headache (when isn't it) explaining it to them.

One thing you haven't said, is your internet working fine? Slow? Or do some images/parts of pages not load up.
 
It looks like virgin media to me lol

Thats horrific btw one of the worst ive seen in a while whatever isp it is.

Call them and demand they do something about upstream contention could take a few months if they are not already doing it.

http://community.virginmedia.com/t5/Up-to-30Mb-and-50Mb-broadband/bd-p/50mb

post there - make sure you add all the details they want from the modem and include those graphs.

mine looked the same as your for 4 months then they finally fixed it.

its still quite bad overall but at least it is usable now.


108a4dbd2a9a94fc2e54057e8ed22244-11-11-2011.png


its still jittery and far from ideal for gaming
 
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