Is This Image Retention?

barmyllama · 21 Feb 2023 at 11:29

My LG B7 OLED has developed a green to tint. It's still under warranty with Richer Sounds. I called them today and explained the problem. First thing the guy said was image retention. I immediately disagreed and so he then asked me to send images. Which I have done and this is what I sent.

I have never gamed on this TV, nor have I watched any TV channels with banners for extended periods of time. In fact 90% of the time the TV is used at night with the curtains drawn. Even watching in the day, I draw the curtains.

Screenshot-20230221-105142 hosted at ImgBB

Image Screenshot-20230221-105142 hosted in ImgBB

ibb.co

Screenshot-20230221-105131 hosted at ImgBB

Image Screenshot-20230221-105131 hosted in ImgBB

ibb.co

Screenshot-20230221-105053 hosted at ImgBB

Image Screenshot-20230221-105053 hosted in ImgBB

ibb.co

IMG-20230217-183747047 hosted at ImgBB

Image IMG-20230217-183747047 hosted in ImgBB

ibb.co

barmyllama · 21 Feb 2023 at 12:37

mattyy said:
You can make out the upper and black bars you get from watching moves on those images. Have you forced a pixel clean to see if that makes any difference?

Ran the pixel refresher about three times now.

barmyllama · 21 Feb 2023 at 12:38

Glanza said:
Have you got anything in the room that would cast a reflection or bounce light onto the screen in the area the faults in?

The living room window is to the right of the screen. So I suppose yes it could, when the curtains are open, but not while the TV is on.

barmyllama · 21 Feb 2023 at 13:06

Ayahuasca said:
This happened to the B7 I gave to my parents, massive degradation over a short space of time. Fortunately, it just within warranty still and Curry's covered it.

Well if Curry's covered it, the I don't see why Richer Sounds wouldn't. I'll have to wait and see.

I don't see how it could be anything that they don't cover in their warranty, as they only specify "screen burn from channel logos or others static images."

barmyllama · 23 Feb 2023 at 08:37

Had an email back from Richer Sounds and unsurprisingly they are claiming image retention, but also some sub pixel degradation and they don't cover it in their warranty.

However, they have also said if I get it repaired via their LG referral, they will refund the cost of the repair which is fixed at £200. The only real downside is, according to Richer Sounds, this service is on hold until April.

Either way I'll try and start the ball rolling now.

Thanks for all the replies.