Is This Right?

[Speirs]

My MSI 7990 that I purchased elsewhere died a couple of months ago.
I put in a RMA and sent it off.
MSI have come back saying it can't be fixed and the vendor is saying that they will pay me back £109.93 as they haven't got a replacement for me.
They said that they divided the warranty period (36 months) by cost of the card excluding VAT which comes to £9.16 per month.
As I have only 10 months left on the card they will give me back £91.60 plus vat which equals £109.93
Can they do that??

Warranty / months: 36

£ inv cost: £329.79

£ per month: £9.16

warranty used / months: 26

warranty left / months: 10

MVR Total £: £91.61 ex vat £109.93 <-- Your Refund

 

[varkanoid]

seems rather unusual never heard that one before. What do their warranty T&C say ?
Ask them what they would send you replacement from another model line ? Might get more for your money.

 

[Speirs]

They said that they haven't got a equivalent to replace it with.
Which I thought was rather odd too.

 

[humbug]

What does it say in the Warranty TOC's?

 

[drunkenmaster]

It is a standard way of calculating the value of a card and is a fairly fair way to do that. Why and how it looks unfair is when someone has a 680gtx die and they don't have any on hand they will maybe give you a 970gtx to replace it, or even a 960ti, either way you get more value.

E-mail them back and ask if there is any other option in terms of a replacement graphics card, suggest you know the 7990 is long out of production and replacing it would be difficult, say you'd accept a non dual gpu card, maybe suggest a 390x, Fury might be pushing it in terms of price/value. A 390x wouldn't be a bad card anyway, faster when xfire isn't working great but regardless of performance it's worth more than £110 new so would be a better deal in those terms.

 

[Speirs]

What does it say in the Warranty TOC's?

The Vendors or MSI?

 

[Speirs]

It is a standard way of calculating the value of a card and is a fairly fair way to do that. Why and how it looks unfair is when someone has a 680gtx die and they don't have any on hand they will maybe give you a 970gtx to replace it, or even a 960ti, either way you get more value.

E-mail them back and ask if there is any other option in terms of a replacement graphics card, suggest you know the 7990 is long out of production and replacing it would be difficult, say you'd accept a non dual gpu card, maybe suggest a 390x, Fury might be pushing it in terms of price/value. A 390x wouldn't be a bad card anyway, faster when xfire isn't working great but regardless of performance it's worth more than £110 new so would be a better deal in those terms.

They basically said that they have no equivalent card to replace it with.
That's where I feel a bit 'bent over the table and....'

 

[humbug]

The Vendors or MSI?

Both

It might be worth looking into using the Vendors or MSI, this sounds like its Vendors policy, so contact MSI directly and ask them if they would be willing to deal with it.

If its written somewhere in the Warranty contract then they can do this, its a difficult thing to argue for a full refund when you have had over 2 years use out of it.

I actually had this with OCUK, a CPU Water Cooler failed after over a year, they offered a like for like replacement but i had to wait for them to get stock, after 3 weeks of waiting i asked for a refund, they offered me about 60% of what i paid for it, so i told them i would wait.... soon after Bailey steeped in and offered me a more expensive one... i accepted.

They didn't have to do that, but they did, so from now on i shop here even if the item is a little more expensive, and i recommend this place to friends.

Speak to the Vendor and MSI, ask for alternative replacements.

 

[d_brennen]

I'd argue that you paid the price you did because the card had a 36month warranty attached. I'd expect any electronics that isn't a mobile device to last that long if not abused.

There's an MSI rep on here, isn't there?

 

[philo-sofa]

I’m far from an expert on UK consumer law, however in common law countries (which the UK certainly is) all a warranty formalises how you need to treat the item and the ways and periods in which it can be repaired or exchanged. Most saleable items are fully guaranteed until the end of that period of time, implying MSI should make sure you’re not materially disadvantaged if the item fails during the term of the warranty. While there are some restrictions on you (no free Radeon Pro sadly) nor can the company just apportion up the cost of the card by how long it lasted. You are almost certainly owed a replacement, something of equivalent performance or the value of that replacement until the warranty expires. Based on Anandtech Bench (avg FPS) you are due an R9 Nano which retails for north of £350, not £109. Unless UK consumer law is incredibly lax, the offer they've given you looks like a shysterish attempt to deprive the consumer of the warranty's true worth.


tl;dr: nope that's not right they're trying to rip you off; you are owed a repair (7990), replacement (R9 Nano) or the replacement's cost (circa £350) until the last day of your warranty

 

[Jono8]

Yes, there is no way i would be happy with this. I would expect a 390x as the bare minimum (but i would want a nano or Fury really in relation to what the 7990 cost when new and its relative performance now).

£100 is a joke. You wont be able to buy anything near the performance of a 7990 for that, even second hand.