Dearest TuneUp Gold Customers,
We know that last year wasn't without its bumps along the road. As always, we want to ensure that we're doing absolutely everything that we can to make sure you're happy and at the same time, keep the lights on here at TuneUp HQ. Along these lines, we released TuneUp 2.4 back in February as a major stability update with a number of under-the-hood enhancements. The early feedback has been overwhelmingly positive, and we thank each and every one of you who took the time to send us your thoughts and comments.
Despite the product improvements, it has become increasingly clear to us that a decision that we made mid-year last year continues to frustrate many of you. When we released TuneUp 2.0, we offered DeDuper as a separate product as countless hours went into developing the product, and it was not available for purchase at the time that the 'Gold' license was offered. While some of you were fine with that decision, others expressed (and continue to express) frustration and disappointment. Though it may have been a long and winding road that ultimately lead us here, we want to let you all know that we get it. And, we're sorry.
With that said, we've granted each and every one of our Gold customers free, and unlimited access to DeDuper (yes, that means you).
To activate your complimentary copy of DeDuper, simply start (or restart) TuneUp. At launch, you should see that the trial limits associated with DeDuper have been removed.
If you purchased DeDuper a la carte and would like a refund, please contact our Support Team within the next 30 days to request one*.
Our Gold customers, our wonderful early adopters, are the seeds from which the TuneUp community has sprouted. We hope that you accept this as our sincerest apology, and an honest attempt to regain your trust, love and support.
As always, if you have questions, run into issues or have something that you'd like for us to know, please don't hesitate to reach out.
Sincerely,
Gabe Adiv, CEO
TuneUp Media