Is VM doing something to my internet connection?

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28 Mar 2010
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128
Since the last week or so my internet has been running massively slow on a 20MB line. So after testing etc found that for some reason when downloading from Mozilla it runs at full speed 20MB but when ever I try download any torrents or any web pages it runs at approx 10-20kb?? To clarify yes this does involve torrent, but the problem is not directly related to torrents but an overall speed of all my computers and laptops around the house connected wirelessly and wired. None of them can get a consistent connection or take ages to load, but yet when the speed test is run or direct download from mozilla it shows connection of 20MB? Why would one be 20MB but yet loading google or any webpage or torrent etc be at 10-20kb? MSN.com takes forever to load along with every single site???
 
VM have done something wrong. My 20mb line is poo! I can't even play online games any-more, I just get kicked every 5 minutes !

I can sympathise with you, any web surfing I try to do, whether forums, hotmail, google what ever it may be, it lags so bad that a lot of the times google or any other sites turn up a blank white page, I keep refreshing it and then after few refreshes site pops up but then if I search something, same loading problem again. Only thing I would say is that I have noticed a lot that around 12:30 am after ive finished work, it seems to run fine. Get this problem from around 8:00am to 12:00 midnight??
 


You are not alone.

7% packet loss. Connections are a joke, yes I am only on 10Mbps, but I used to be able to download a 700Mb file in about 15 minutes, so far I have downloaded 200Mb in 2 hours.

This is not good.
 
This is why I was basically forced to go upto 50mb. Way overpriced but atleast it works and doesn't crawl during peak times as I connect over a different UBR that is not over subscribed. It doesn't seem to be as stable as it once was though. I remember from about 2004 through to 2008 ish where I barely had any outages. Like maybe two, and those were national ones.
Also get the benefit of no stupid STM still currently with 50mb.
 
My ping is rubbish at peak times too, even after they 'fixed' my problems. I'm always jumping around all over the place in online games after 9PM!
 
This is now got out of hand, its gone from bad to worse, now I can barely connect at 5kb even on mozzila or any speed test and 90% times pages coming up blank. Called VM after being so p***** off and guess what I find out. That there has been a fault on my line since 22/11/10 that has had 3 different estimated repair time and apparantly last one was today and advisor said that it still hasnt been resolved and now they have extended the etimated repair time to 23/12/10!!! thats like over 4 weeks and things on my line are getting worse. All they keep telling me is the estimated repair time.

What to do? Bloody paying £30 a month for no reason when I cant even make use of the connection and causing a lot of inconvenience online and offline for work purposes?? All they say is they will reduce my bill, but what the hell?! over a month of fault and all they will do is reduce my bill, that means am still going to be paying them for a non working line, what about the inconvinience too? Gob smaked when they said 23/11/10. Are they allowed to do this?
 
Sometimes it makes me wish I was with BT, but then havign worked for them a very very long time ago I know too well myself that they have a lot of problems of their own, hence stuck with VM as I have never experienced problems like of this nature with them before.
 
Oh and forgot to mention I am yet to understand what OpenDNS is about or what it will do for me in this instance if someone doesnt mind explaining what it is.
 
FFS, I downloaded something the other morning (via http) at 1.1Mbps, now I want to download comic book reader, and it's estimated to take 7 minutes to download a 6Mb file.

This is a ******* joke. :mad:

They have royally ****** up somewhere.
 
1062896223.png


Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 2080000

Mines running fine, ho hum.

29783032.png
 
I had a quick look at Virgin forums and it looks like they have started throttling Torrents and Newsgroups on all connections. (except port 443 on ssl which is strange)
 
(except port 443 on ssl which is strange)
I was about to say I had not noticed any speed difference until I read that - as I'm on an SSL connection it probably explains it but I cannot see anything officially that confirms this. Have VM announced this is the case or is it just a report back from users?
 
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