Associate
- Joined
- 4 Dec 2007
- Posts
- 124
Monday: connection is fine.
Tuesday: connection stops working and is forever dialing and I get can't reach server error 769 (i think)
Wednesday: I phone up pipex and say my connection doesn't work and I get told my account is suspended and that I need to pay my whole bill to get it back online (they never informed me my standing orders had failed), we worked it out and I agreed to pay some amount and be reconnected asap.
Thursday: phone up to ask how long its gonna be, to be told it is connected and had been since wednesday night, so I went through to techincal support after 25mins I got an answer and parts of the conversatrion went like this:
Tech: What type of modem do you have, ethernet, usb????
Me: I have a pci modem
Tech: pci pci, right.........
Talk of drivers and if I set it up myself
Tech: wait do you have a internal modem?
Me: Yes I have a PCI modem
Tech: There you go, you can't get broadband on a PCI modem.....
Me: well thats funny I have been using this since 2003...
then I went on to explain I set te connection up manually...
Tech: what number do you dial?
Me: it doesnt matter it can be anything, thats not the issue but I use 000000000
Tech: your suppose to use 0845........
Me: well no because your own pipex guide tells you to use any number for making a manual connection as a dial up.
Tech: reinstall your drivers and call back later
Called up later knowing reinstalling my drivers was pointless
Got another who said "so the brand of your modem is PCI?", this is tech support im paying for here.
He tried clearing some logs and stuff which I knew was pointless.
Then he gave me a new login and said "set that up and call back", I said well ive set it up already so ill try it now, "oh no you need to do it for hour and and half so we know" what a hour and a half, why? what will that do, "so leave it for maybe half hour and call back" what???
He wanted me off the phone, so I called CX services and they didnt give a crap, so had to call tech support again and got the first guy again.
Long conversation, I said "are you telling em, your saying that my modem has packed up on the exact same moment that you suspended my account"
Yes he said. I said thats ludicrious and I would test a new modem when I can borrow one to prove it, I said "so when i borrow a modem and its the same what are you gonan do?" he said if the error is the same then he wont do nothing becuase they wont investigate 769 errors.
Theres no getting through to them the simple fact I havent been reconnected properly, enless by a million to one chance my modem stopped working the moment they cut me off, it is working fine becuase my adsl line is up and active I just cant logon.
what can I do? Im still way in contract.
I know I spelt the title wrong, typo.
Tuesday: connection stops working and is forever dialing and I get can't reach server error 769 (i think)
Wednesday: I phone up pipex and say my connection doesn't work and I get told my account is suspended and that I need to pay my whole bill to get it back online (they never informed me my standing orders had failed), we worked it out and I agreed to pay some amount and be reconnected asap.
Thursday: phone up to ask how long its gonna be, to be told it is connected and had been since wednesday night, so I went through to techincal support after 25mins I got an answer and parts of the conversatrion went like this:
Tech: What type of modem do you have, ethernet, usb????
Me: I have a pci modem
Tech: pci pci, right.........
Talk of drivers and if I set it up myself
Tech: wait do you have a internal modem?
Me: Yes I have a PCI modem
Tech: There you go, you can't get broadband on a PCI modem.....
Me: well thats funny I have been using this since 2003...
then I went on to explain I set te connection up manually...
Tech: what number do you dial?
Me: it doesnt matter it can be anything, thats not the issue but I use 000000000
Tech: your suppose to use 0845........
Me: well no because your own pipex guide tells you to use any number for making a manual connection as a dial up.
Tech: reinstall your drivers and call back later
Called up later knowing reinstalling my drivers was pointless
Got another who said "so the brand of your modem is PCI?", this is tech support im paying for here.
He tried clearing some logs and stuff which I knew was pointless.
Then he gave me a new login and said "set that up and call back", I said well ive set it up already so ill try it now, "oh no you need to do it for hour and and half so we know" what a hour and a half, why? what will that do, "so leave it for maybe half hour and call back" what???
He wanted me off the phone, so I called CX services and they didnt give a crap, so had to call tech support again and got the first guy again.
Long conversation, I said "are you telling em, your saying that my modem has packed up on the exact same moment that you suspended my account"
Yes he said. I said thats ludicrious and I would test a new modem when I can borrow one to prove it, I said "so when i borrow a modem and its the same what are you gonan do?" he said if the error is the same then he wont do nothing becuase they wont investigate 769 errors.
Theres no getting through to them the simple fact I havent been reconnected properly, enless by a million to one chance my modem stopped working the moment they cut me off, it is working fine becuase my adsl line is up and active I just cant logon.
what can I do? Im still way in contract.
I know I spelt the title wrong, typo.
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