ISP changeover 6 weeks for BT to release line??

Christo · 28 Jan 2007 at 23:13

We are changing over to Bulldog from BT (Prodigynet was our ISP, who are now bust so we have no internet) and our landlord received a letter on the 9th Jan stating that the phoneline would not be avaliable until the 20th Febuary, a full 6 weeks! Is this normal? Is this changeable and is this complainable?

So essentially we will have no internet for 6 weeks - what can we do? HAs anyone else had to wait this long?

Thanks guys

Immsy · 28 Jan 2007 at 23:51

Thats Bulldog for ya!

Christo · 29 Jan 2007 at 00:11

Its not Bulldogs fault, the letter was from BT! Cant I shout at them to get them to hurry up or no we have zero leg to stand on?

Immsy · 29 Jan 2007 at 00:17

Well it takes 10 working days to do a transfer over to Bulldog from BT from the day Bulldog put in the request. And knowing bulldog the request wont have been put in on the day you ordered their service.

MeatLoaf · 29 Jan 2007 at 00:19

Would it not be the previous ISP who have to release the line back to BT?

I had a similar problem this week. When i rang BT to get my line reactivated they had to allocate me a different number as my previous ISP ( Talk Talk ) hadnt yet released the line back to BT, and it was back in november when i cancelled the talk talk account.

And to top it off BT asked for a £50 deposit

Immsy · 29 Jan 2007 at 00:24

MeatLoaf said:
And to top it off BT asked for a £50 deposit

Thats purely based on a credit check tho and nothing to do with who owns the line now or who had it previously. Plus you get it back after 12 months with interest i might add

MeatLoaf · 29 Jan 2007 at 00:30

Immulsifier said:
Thats purely based on a credit check tho and nothing to do with who owns the line now or who had it previously. Plus you get it back after 12 months with interest i might add

Yeah they said id get it back but never mentioned the interest tho

Immsy · 29 Jan 2007 at 00:30

Yeah you get interested based on the Barclays base rate i think it is.

Christo · 29 Jan 2007 at 00:39

Immulsifier said:
Well it takes 10 working days to do a transfer over to Bulldog from BT from the day Bulldog put in the request. And knowing bulldog the request wont have been put in on the day you ordered their service.

We notified Bulldog around Jan 5th, and BT sent us the letter on the 9th, so Bulldog requested pretty quickly, but I have no idea how they can justify 6 weeks?? Can I complain to OFCOM?