Issue returning clothing items

  • Thread starter Thread starter Bes
  • Start date Start date

Bes

Bes

Bes

Soldato
Joined
18 Oct 2002
Posts
7,318
Location
Melbourne
Hi

My girlfriend bought some sale items from an online store (Matt & Nat). They are refusing to allow her to return some of the items (about £400!worth) for a refund as they say 'final sale items are not refundable or exchangeable' as far as I can see this is at odds with the law in this regard. Am I correct? The goods are not bespoke or anything - it's just a couple of bags and a pair of shoes.

Is the CAB our next port of call on this?

Thanks
 
Yeah there is but the goods also look nothing like those on the website. The colours are different - what is B&M by the way? If bricks and mortar then no they were off their online store

They were all bought online and not in person
 
Why does that matter? They have warehouses in the UK and I am pretty sure they need to abide by UK laws if selling in the UK?!
 
Lots of companies are American, canadian, or any other country you can name, but doesn't mean you are tied to that country's laws? Surely the contract to purchase was formed in the UK and therefore they need to abide by UK retail law?
 
Ok so here is what I think is crucial.... I think the goods were shipped from within the EU as the packaging does not indicate any kind of customs or duty was paid and it is not on the packing slip either. if this is the case I don't see how a company dispatching within the EU can reasonably argue that they do not have to fall in line with U.K. Or EU Law regardless of where their HQ is
 
Ahleckz said:
Oh, I see. I didn't realise that a companies policies trump your consumer rights.

From the looks of the website, you bought the goods through the UK site, paid in pounds and items despatched from the UK? Your purchase is completely covered by the Consumer Contracts Regulation. Just quote this at them.
Click to expand...

Yes my understanding is this.. they have a uk site and charge in sterling
 
Ok so looking at all the emails packing slips etc again, the order was despatched from within the UK.... They have no leg to stand on in my opinion. Doesn't matter if they are based on the moon- surely buying off a GB version. Of the site, paying in Sterling and having the order despatched in the UK counts as a UK order and therefore they have to follow uk regs in this regard?!

GF paid on debit card. Will try a strongly worded email and if that fails will take it up with HSBC as well. Not standing for this. Will keep this thread updated
 
Jono8 said:
Not sure why OP is not answering this seen as it is one of the most important bits of information needed to work it if he should be entitled to a refund (due to a change in mind) or not.

This would be pretty useful to know!
Click to expand...

She asked to return them the day they were delivered
 
Haha that's wasn't me but the ****s have granted a return following my threat of the county court.

Thanks for you help OCUK!! :)
 
You must log in or register to reply here.
Back
Top Bottom