Issue viewing certain Videos, Images & Documents saved to external Hard Drive.

welshy16

welshy16

welshy16

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Joined
13 Jun 2016
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3
Hi all,

I am new to the forum and not overly PC savvy.

The issue that I have is...

I cannot view certain Videos, Images & Documents saved to my Seagate external Hard Drive.

I have saved the images, videos and Documents using two seperate PCs. The first PC, I saved a lot of stuff to my Seagate external hard drive, but after a fault on the PC, I had to completely reinstall windows.

The couple of accounts with Admin permissions then disappeared. I cannot even remember what the Afmin accounts were called or the passwords either, for that matter.

I have tried setting permissions through the pc as it is now, but still no joy. I see a 'Golden Lock Symbol' and says along the lines of 'you do not have admin permission'.

Is there a way that I can get to view all of my videos, images and documents again, please?

These things are of great sentimental value to me... my children's parties etc.

If someone would be so kind as to explain step by step in non-pc expert terms, I would be be extremely grateful.

I have recently upgraded to 'Windows 10'.

Thank you in advance for all help.

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Welcome! This is probably best answered in the Windows forum, so I'll move it there for you :)

I think this will be quite a quick and simple solution.

First of all, ensure that the account you are signed in as is an administrator. Never mind about the old install of Windows or the old accounts, as long as it's an administrator now that should be fine. Then, it should be as simple as following the steps in this link www.winaero.com/blog/how-to-take-ownership-and-get-full-access-to-files-and-folders-in-windows-10/

I'd test out the solution on a single problem folder first, then if it works, do as it days in step 5 by running through all the steps on the H drive itself, ticking the "all subfolders" box. It should save you some time, as you won't have to go through the process with every folder!
 
Hi Zefan,

Thanks for your reply.

I have tried thst, but it did not work.

I even downloaded and tried the freeware that the author made... but that didn't work either.
 
can you do any screen captures of the information you see when you look at the data properties of a file you are having problems with (and how did it change after you followed the instructions ?)

[btw if you have microsoft oneNote this has a good screen clipping mechanism where you can just rubber-band/mouse select a rectangle, and that area of the screen is copied to the paste buffer - which is useful in many situations ]


[ Agree with Zefan about first being logged in, in an admin account, but seemed strange to me that this was not asserted in the instructions on the link, or am i blind ]
 
It doesn't say anything about being an administrator on that page, I think it takes it as a given.

From what you're saying about the options available, it does sound like you're not logged in as an administrator.
 
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