Issue with ID Mobile

[zom247]

I've been with ID Mobile (runs on Three network) for just over 2 months now and at first all was well. However, since the 2nd billing period started at the end of last month I'm unable to call any local numbers and I get the following message:

"Sorry, your service does not allow access to this number."

I was using local numbers in the first billing month without a problem. I've contacted them 3 times now and each time they say it's call barring on my phone but I can't see any call barring settings on my phone (Moto G 3rd Gen). Anyone had this problem before or got any fix ideas before I move on?

 

[zom247]

Just tried my sim in another phone and it's still not working. Will try the wife's giffgaff sim in mine when she comes home tonight.

 

[zom247]

My wife can call the numbers I can't and I've tried her sim in my phone so the problem's got to be on ID Mobiles end. Looks like a move away again to another provider.