Issue with Ubisoft and 2-step verification

Soldato
Joined
1 Jul 2015
Posts
2,902
Location
UK
I'm hoping someone here might be able to help me resolve a problem I have with 2-step verification. Basically, I set 2-step up on my Ubi account last year and installed the Google Authenticator app on my phone. No issues there. Last week I got a new phone. I wiped the old one and went ahead installing the apps I needed on my new phone, including Google Authenticator. I then visited the 2-step website, removed my old device and added the new one. I scanned the barcode on the website, as per instructions and my new handset was verified. Again, no issues so far. However, when I attempt to access my Ubisoft account either online or via the Ubisoft launcher, and I'm asked to enter the code generated by GA, it doesn't accept it! Anyone else had this issue? I've no idea how to get around it.

Cheers.
 
I finally got a reply from Ubisoft in which they told me to visit a link in order to verify my account. The link they sent doesn't work. I requested another one, that didn't work either. Yay Ubisoft...
 
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