Issues after upgrading parts

Dirk Diggler

Dirk Diggler

Dirk Diggler

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I'm getting screen freezes after upgrading some parts, and I'm struggling to narrow down the issue. The freezes happen sporadically and mainly when trying to open and close browser tabs or applications in general.

I've changed:
PSU from 600w to 800w (Corsair HX850)
GPU from 1080ti to 6800XT
RAM from Corsair Dominator to TG Dark Pro
CPU from 2700x to 3700x

I've run Timespy Extreme stress test and it passed so I ruled out the PSU.

I've run some Cinebench and it's all good.

I run a quick memtest and it did a few passes ( maybe I need to run longer?)

Any suggestions?
 
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Anything logged in event viewer?

Maybe try a tool like OCCT (free) and use the CPU and memory tests it has to see if it can detect any errors or stability issues?

Are you overclocked or XMP enabled?
 
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It just keeps hanging when I try to navigate through the Radeon software, like I'm clicking on the display tab and it's turning grey like I've clicked it but the tab doesn't actually switch. I have to kill Radeon from task manager. Chrome has similar issues.

I'm just reinstalling Windows now just to rule out a software issue.
 
Dirk Diggler said:
It just keeps hanging when I try to navigate through the Radeon software, like I'm clicking on the display tab and it's turning grey like I've clicked it but the tab doesn't actually switch. I have to kill Radeon from task manager. Chrome has similar issues.

I'm just reinstalling Windows now just to rule out a software issue.
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Check the health of your windows drive too, it could be on the way out and causing these issues too.
 
Dirk Diggler said:
It just keeps hanging when I try to navigate through the Radeon software, like I'm clicking on the display tab and it's turning grey like I've clicked it but the tab doesn't actually switch. I have to kill Radeon from task manager. Chrome has similar issues.

I'm just reinstalling Windows now just to rule out a software issue.
Click to expand...

Do you have the old PSU to try too ? ive seen some very strange behaviour with a faulty PSU and never suspected the PSU until ive tried everything else.
 
I've reinstalled Windows and installed Adrenaline and the same issue persists. It's looking like a hardware issue, for sure.

I'm now thinking it's the PSU but can install Windows on another drive to test that, too.

Thanks for the suggestions so far.
 
Have a wiggle of the psu cables. (Both ends) with pc on and see if you can force a freeze or reboot. I had some dodgy cables with a new psu before and it caused months of trouble shooting headache before I discovered this.
 
Dirk Diggler said:
It just keeps hanging when I try to navigate through the Radeon software, like I'm clicking on the display tab and it's turning grey like I've clicked it but the tab doesn't actually switch. I have to kill Radeon from task manager. Chrome has similar issues.

I'm just reinstalling Windows now just to rule out a software issue.
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So the whole system doesn't freeze? You can still click about on other windows.

Does this cause a scenario where you're forced to reboot?

The reason I disregarded the kernel power criticals earlier was because I thought the entire system was hanging and you were forced to hold the power button.

If you still have all your old components it kind of looks like you're going to just have to swap them back one by one to try and narrow it down more.
 
Pulseammo said:
So the whole system doesn't freeze? You can still click about on other windows.

Does this cause a scenario where you're forced to reboot?

The reason I disregarded the kernel power criticals earlier was because I thought the entire system was hanging and you were forced to hold the power button.

If you still have all your old components it kind of looks like you're going to just have to swap them back one by one to try and narrow it down more.
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It's the Radeon software going unresponsive, but I can access other Windows like Chrome etc. and the Radeon will become responsive again eventually and when it does it quickly toggles through all the steps I just made, like it's catching up.

Also, when playing Division when I try to toggle left once in a menu then it'll keep going like I've held the button in.

It's really weird and doesn't really feel consistent with a PSU issue. I unplugged everything except keyboard and mouse and was still getting the issue.
 
Dirk Diggler said:
It's the Radeon software going unresponsive, but I can access other Windows like Chrome etc. and the Radeon will become responsive again eventually and when it does it quickly toggles through all the steps I just made, like it's catching up.

Also, when playing Division when I try to toggle left once in a menu then it'll keep going like I've held the button in.

It's really weird and doesn't really feel consistent with a PSU issue. I unplugged everything except keyboard and mouse and was still getting the issue.
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You said you had run cinebench and it was all good, so the scores are on target for what you'd expect?

The only time I get those kind of issues was on my old phone when its CPU was bogged down - I'd be typing on the keyboard and nothing would be happening then it'd "catch up" and blast through all the letters I'd hit. I get it sometimes on my firetv stick as well, if it's doing an update or something it'll "hold the button down" and keep scrolling the menu.

From a software perspective I'd imagine the inputs are generating events, the cpu is dispatching events in the queue and stops at a certain point, goes off to do other stuff and then comes back to dispatch more of the event queue. Usually this happens very quickly but in your case I think the CPU is waiting on some other hardware to respond rather than being bogged down or underpowered (that'd be silly for a 3700x).

Given this is set off by "clicking stuff" are you perhaps experiencing the ryzen ftpm hitching bug: https://www.tomshardware.com/news/amd-issues-fix-and-workaround-for-ftpm-stuttering-issues

(Edit: or some kind of USB related bug if you're running an older bios, perhaps there's some kind of odd interaction with the later gen cpu?)
 
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I haven't seen a weird one like this for a while!

Cinebench R23 score looking normal - 11995

Timespy Extreme score normal - 7846 (9113 graphics, 4390 CPU).

Now running OCCT on the default 30 minute stress test...
 
Dirk Diggler said:
@Pulseammo I'm on the latest BIOS and have looked and ftpm is enabled in BIOS.
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I think having it enabled will result in the bug, but obviously disabling it will lose some security features like automatic bitlocker unlocking, windows hello pin, etc. If you're on the latest BIOS then hopefully it contains the patch that fixes that issue anyway?

Dirk Diggler said:
I got the first BSOD when trying to launch a game, but I missed the code. I don't suppose they're available in event viewer?
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I think BSOD logged as type "bugcheck", I can't remember though. When I have issues I don't tend to use it to get the BSOD info, I look for other stuff like CPU generating WHEA errors, reports that hard drives are showing long latency, etc.

Sadly I'm stumped too, not sure what else to suggest really.
 
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