I'll try to keep this brief.
Buying (and selling a house). Booked a level 3 survey almost 6 weeks ago. Very quick to reply when talking money and payment.
Surveyor didn't turn up but apparently called the estate agent to tell them he wasn't coming, didn't tell me. Estate agent called me almost a week later to ask if I can get in touch with him, because he is not answering their calls.
I emailed him straight away and got a reply back a day later to say his kids made him ill and he'll rebook for the Tuesday the week after. Not sure why he couldn't email me to tell me he wasn't going the first time.
Its now been over 3 weeks and I still haven't received the survey. I have him 10 working days before I asked for an update. After a day from then I got a reply saying he'd be working on it that week. That week passed no update. I asked again, two days later I get a reply, it's 50% complete I'll have it done by Friday. Friday comes no report.
I email Friday night asking what's going on, no reply all weekend.
I call Monday morning and was very short with him and he gave me some ******** about having personal issues. I said well fair enough but you could tell me you're delayed and keep me updated. He says I'll have it to you Tuesday evening. Tuesday evening comes, I get an email 1130pm saying it's 90% complete. I asked well when am I getting it. Got a reply this morning saying I'll have it by close of play today.
It's now almost 8pm, I asked for an update at 5pm with no reply.
I don't really know what to do now. It's delaying our sale and purchase as exchange dates are being spoken about.
Can't I get my money back, can I complain to RICS and will they actually do anything about it? I know what I want to do, but I don't think that will help my situation much.
Buying (and selling a house). Booked a level 3 survey almost 6 weeks ago. Very quick to reply when talking money and payment.
Surveyor didn't turn up but apparently called the estate agent to tell them he wasn't coming, didn't tell me. Estate agent called me almost a week later to ask if I can get in touch with him, because he is not answering their calls.
I emailed him straight away and got a reply back a day later to say his kids made him ill and he'll rebook for the Tuesday the week after. Not sure why he couldn't email me to tell me he wasn't going the first time.
Its now been over 3 weeks and I still haven't received the survey. I have him 10 working days before I asked for an update. After a day from then I got a reply saying he'd be working on it that week. That week passed no update. I asked again, two days later I get a reply, it's 50% complete I'll have it done by Friday. Friday comes no report.
I email Friday night asking what's going on, no reply all weekend.
I call Monday morning and was very short with him and he gave me some ******** about having personal issues. I said well fair enough but you could tell me you're delayed and keep me updated. He says I'll have it to you Tuesday evening. Tuesday evening comes, I get an email 1130pm saying it's 90% complete. I asked well when am I getting it. Got a reply this morning saying I'll have it by close of play today.
It's now almost 8pm, I asked for an update at 5pm with no reply.
I don't really know what to do now. It's delaying our sale and purchase as exchange dates are being spoken about.
Can't I get my money back, can I complain to RICS and will they actually do anything about it? I know what I want to do, but I don't think that will help my situation much.