Issues with sons new build

CliffyG

CliffyG

CliffyG

Soldato
Joined
18 Oct 2002
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Cambridge
My son got a load of new hardware for Christmas from his Mum (motherboard is B550 Aorus Elite AX V2 Rev 1.0). It's been built but was unstable, crashed and then didn't boot (never got the full story). I've since taken it off him and had a look.

It said not finding boot device. I reset BIOS to standard then tried to install Windows, the install process crashed with Win10 after selecting the version to install and Win11 before showing anything. Screen just goes blank, lights go off mouse and keyboard and fans keeps spinning.
I noticed the BIOS was out of date so tried to update via QFLASH (END key on boot). I left it running and when i came back to it, it was in the same crashed state as above and since then won't even load the BIOS. Oddly holding the power button down no longer turns it off either so need to do using the PSU switch.
The motherboard has QFLASH Plus, so following that process i get to the point when i insert the USB stick and press the QFLASH boot button next to it. The LED starts flashing which is supposed to indicate that it's flashing and eventually the LED goes off which is supposed to indicate it has completed but it just appears to be in the same crashed state.

Not sure where to go from here, any suggestions?
 
Hate asking the obvious but did you follow the correct procedure flashing the bios, like formating the drive in fat 32, renaming bios file ?

Have you tried a diffrent usb drive ?
 
It's fat32 and named gigabyte.bin. I plugged it into the USB port closest to the QFLASH button on the back. I know that stick works but will try another one shortly.
 
Just re-read the instructions and realised it says to use a USB 2.0 drive. Going to struggle to find one of those.
 
CliffyG said:
It's fat32 and named gigabyte.bin. I plugged it into the USB port closest to the QFLASH button on the back. I know that stick works but will try another one shortly.
Click to expand...
On some sites it says name it GIGABYTE.bin so Gigabyte is in capitols and bin lower case.

Not sure if it makes a diffrence.
 
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I tried a USB 2 drive and it didn't even turn on with the QFLASH button. Will try tomorrow with upper case filename and original drive.
 
CliffyG said:
The LED starts flashing which is supposed to indicate that it's flashing and eventually the LED goes off which is supposed to indicate it has completed
Click to expand...
does it work for quite a while? 5-30 minutes?
then the update process works as it should. Which is good, cause who knows what state it could have ended up after initial crash on bios update...
(filename case should not make a difference, FAT32 is case insensitive)

I would repeat the qflash plus on bare minimum config, just motherboard and PSU. No memory, no GPU, no CPU, no storage.

And when its finished, you are sure motherboard is not the suspect, it'll be one of the other items that caused the initial instability.
Probably RAM, maybe CPU, less likely PSU/GPU/storage.
 
Remove the M.2 drive and any connected SATA devices, then turn on the system normally. Let me know what this does please.
 
I did try it with the M.2 drive removed earlier and it didn't make any difference. I did notice i kept getting electric shocks when turning it on and removing USB drive last couple of tries.
 
T be honest then I'd whip the whole lot out of the case, and just bench test it with the fewest parts possible and nothing connected to USB etc.
 
The motherboard does have the stand-offs installed so it's not directly attached to the case, right?
 
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