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Hey knowledgable folk, I'm after some advice...I am having issues with a new work laptop (Lenovo L14) I have recently been given. It is having problems with its network connections.
I am using the laptop with a Lenovo dock (ThinkPad USB-C Dock Gen2). This is providing the network connection. However, every day I am experiencing problems, as the network connection drops, usually in the middle of Teams calls.
When the network connection drops, it will fall back to WiFi, and the Teams call will resume. However, when it's fallen back to WiFi, I have no VPNs visible, so can't connect to the work network. Also, there seems to be some kind of DNS issue, as webpages fail to open. The only way of reestablishing a connection is to restart the laptop. However, this in itself is problematic, as it takes a while, and usually results in a BSOD (Stop code: DRIVER_POWER_STATE_FAILURE).
I have totally reset the network settings, without any improvement.
I had a previous laptop, using the same dock, without issues. Also, my wife has a work laptop, and is unaffected by any issues. Therefore, it's not the dock, and it's not my home network connection. It sertainly seems like a driver/hardware issue.
Our IT Dept agreed with me that this is a driver issue, so thought reinstalling drivers may resolve the issue. They asked me to go to Device Manager, and go to Network Adapters, then right-click all of the ports there and select 'Uninstall device'. Once done, to then go to 'Action' at the top, and select 'Scan for hardware changes'. This seemed to resolve the problem for a week or so, but it resurfaced again today, after a few days of annual leave.
Any ideas what I could try next? I'm more then willing to run any command line commands to provide additional info as required.
I am using the laptop with a Lenovo dock (ThinkPad USB-C Dock Gen2). This is providing the network connection. However, every day I am experiencing problems, as the network connection drops, usually in the middle of Teams calls.
When the network connection drops, it will fall back to WiFi, and the Teams call will resume. However, when it's fallen back to WiFi, I have no VPNs visible, so can't connect to the work network. Also, there seems to be some kind of DNS issue, as webpages fail to open. The only way of reestablishing a connection is to restart the laptop. However, this in itself is problematic, as it takes a while, and usually results in a BSOD (Stop code: DRIVER_POWER_STATE_FAILURE).
I have totally reset the network settings, without any improvement.
I had a previous laptop, using the same dock, without issues. Also, my wife has a work laptop, and is unaffected by any issues. Therefore, it's not the dock, and it's not my home network connection. It sertainly seems like a driver/hardware issue.
Our IT Dept agreed with me that this is a driver issue, so thought reinstalling drivers may resolve the issue. They asked me to go to Device Manager, and go to Network Adapters, then right-click all of the ports there and select 'Uninstall device'. Once done, to then go to 'Action' at the top, and select 'Scan for hardware changes'. This seemed to resolve the problem for a week or so, but it resurfaced again today, after a few days of annual leave.
Any ideas what I could try next? I'm more then willing to run any command line commands to provide additional info as required.