IT department of Law firm

CLAWS · 7 Feb 2006 at 10:27

Morning all.

Just a query regarding working in the I.T. support department of a law firm. Ive heard from friends that working for top class law firms may pay quite well but that the people you are supporting can be really obnoxious and extremely rude at times.

My missus has been offered the aforementioned position at a law firm in Birmingham.

Has anyone worked in a similar position and what was it like? Is what Ive heard from friends true?

Im kind of hoping its not, for my missus sake

Teledude · 7 Feb 2006 at 10:30

Ive done short term stints in some of the big ones in the city and its hit and miss tbh - yes they can be demanding but no more so than others I think. Plus they have large budgets which helps with infastructure etc

CLAWS · 7 Feb 2006 at 10:33

Im inclined to thinking that its like your regular IT Support position with just possibly a little more tolerance required?

Richard_16v · 7 Feb 2006 at 10:34

Show me a support role in IT where the users aren't rude and obnoxious and i'll apply!

NerveAgent · 7 Feb 2006 at 10:38

Well if it helps I just walked out of one. It could well be the very same law firms Manchester office

I couldn't stand it, will never work in IT support again. Luckily it was only to fill some time of by late gap year.

[DOD]Asprilla · 7 Feb 2006 at 10:49

Richard_16v said:
Show me a support role in IT where the users aren't rude and obnoxious and i'll apply!

Show me one where the help desk and techies follow-up and provide useful feedback and timescales and I'll hire them.

Datamonkey · 7 Feb 2006 at 10:49

yep, their rude an obnoxious, and thats only dealing with the cps lawyers lol.

Nah some are ok, but they do feel their on a different level to yourself. And that rubs me up the wrong way, but hey it pays the bills and you get to work on some decent kit.

CLAWS · 7 Feb 2006 at 10:57

Shes pretty tolerant of rude people and judging by what Asprilla said, I think her ITIL qualification and responsible attitude will definitely come in handy.

Manlove is my forte · 7 Feb 2006 at 11:01

I have a little experiance with City workers (insurance and banking)

They are very, demanding and expect a high degree of results. Ususally they pay well based on this demand/requirement.

Its odd in my experience Solicitors have never been that prompt and delivered to time with their customers. Its odd that they expect it within their own offices.

[DOD]Asprilla · 7 Feb 2006 at 11:04

CLAWS said:
Shes pretty tolerant of rude people and judging by what Asprilla said, I think her ITIL qualification and responsible attitude will definitely come in handy.

She should really be able to sell that ITIL. I'm waiting on my foundation results at the moment and it really is how an IT dept should be run.

CLAWS · 7 Feb 2006 at 11:11

Yeh ITIL is gradually becoming the industry standard now and if most IT departments were run this way, Im pretty sure most projects wouldnt go over budget or behind schedule. Im contemplating whether or not to go ahead and do the next level, got my foundation level last summer. I might be able to get into more of a Team Leader/Helpdesk management role that way at least.

Judging by the responses in this thread it seems she'll have to be pretty thick skinned IF she accepts the position.

[DOD]Asprilla · 7 Feb 2006 at 11:23

Not thick skinned, just professional in a business way.

If she's into her ITIL then she'll understand more than most that in some environments you need to be more like "the business" than "the IT dept".