IT support job interview help

[lemonade]

I have a job interview coming up for an entry level type IT support position. There is going to be a 15min written test aswell as a 20 min interview.

So I'm just wondering what do you think the test will be about? and what kind of questions would they ask in the interview?

Cheers

 

[Jay]

Could be absolutly anything mate.

Basic IT support roles will probably cover Active Directory (creating accounts, reset passwords, modify group permissions etc..)

Then general day-to-day fault fixing, setting up users outlook profiles, roaming profile errors, etc..

 

[pespro]

Printers, Exchange, Office and other software, Access Rights, Hardware.

Most questions will be easy to understand, but you have to explain how you would fix the problems. Providing say 3 fixes for each one if its applicable.

Lastly, remember not every problem has an IT quick fix.
I remember going for an interview and them asking about a massively important letter than needed faxing today but the users fax machine was down.

In the end after them denying my possible fixes, i said email and fax then post from here was the correct answer.