IT Support Technicians/Engineers - Advice needed

titaniumx3

titaniumx3

titaniumx3

Soldato
Joined
11 May 2006
Posts
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I'm looking for a common job description for the average IT support tech, mainly in 1st line/2nd line support. More specifically I want a more detailed list of common day-to-day duties, things that would probably only make sense to people already in IT.

Would really appreciate some help on this from people in such roles, even if it's just a short list of things you do as part of your job, but with some actual detail, not just "I fix computers". :D
 
JayMax said:
That's a bit of a wide ranging request, it all depends on the environment.
Have you checked out similar roles on sites such as CWJobs?
You'd still need to tailor it for what the organisation does, and experience in technologies that a specific organisation uses.
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I've tried looking at descriptions on the job sites, but they seem to vague. I want something more detailed and specific, as in the name of software and hardware you use, procedures you follow, etc. I just want to get a overall idea of what's involved in ones of these roles.

I guess it would be useful if people stated what their exact job title is and what sort of environment they work in?
 
JayMax said:
Can I ask what your purpose is? It would help put perspective on the scenario.
I'm guessing either you want to get into IT, or you're in a position to recruit and need help and direction on what to look for.
IT is a very broad church...
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I'm looking to get into IT. I've had past experience, temp work for a catering business (family owned) when I was at Uni, but I was literally just building computers, setting up a simple network and user accounts in Win2000, answering emails, writing letters, managing spreadsheets, etc. It's not much to talk about, but it's all I have to go on, so it would help if I got a better idea of what actually involved these days.
 
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