Items not recieved.

The $6m Dan · 12 Feb 2008 at 11:47

Who is supposed to file a claim, if goods that were ordered on-line were never received?
Having ordered some RAM with first class postage, the company I ordered from is implying that I need to file the complaint.
However there are a load of questions that I don't know the answers to and using their notes system means it's taking ages to get the answers

The $6m Dan · 12 Feb 2008 at 11:58

gumbald said:
Questions such as?

Where was the item posted? (Post box, post office, business collection)

The exact location the item was posted?

Was it a package or parcel?

I could guess at some of them, but if the details are wrong then I'm only delaying the process and it's already been over 3 weeks since I placed the order.

The $6m Dan · 12 Feb 2008 at 11:59

Yes yes, I spelt received incorrectly, but unfortunately Firefox can't spell check the title filed.

The $6m Dan · 12 Feb 2008 at 12:00

gumbald said:
It's the retailer's responsibilty to process this kind of claim surely? Don't mess about with webnotes, speak to them directly.

I would if they ever answered the phone.