ITIL / Change control

Stolly

Stolly

Stolly

Soldato
Joined
11 Mar 2004
Posts
5,000
Got it ?

Love it or hate it ?

I see it as a necessary evil but if you are going to do it you have to do it properly.

This means having implementation and rollback details in the change, and to expect approvers to review the change and not just rubber stamp the thing without even understanding what its about.

Place i'm at now has it in theory, but i'm having "cultural" issues with a team or two who don't seem to see why they can't just muck about in live and just hope for the best, fixing any issues before anybody gets too upset.....
 
Excellent, glad i'm not the only one who believes in change control. I believe its essential when you have distributed teams working on systems.

Now, to make my friends in the other team see sense. They resent change control and take me asking questions as an insult to their competance...
 
Bes said:
Just did my ITIL foundation exam today- Got 36/40 in the mock, but found the real thing A LOT harder- I know I got 20 right for sure.... but not sure if I have done enough to pass!

FWIW it's not relevant to my current role, but thinking back to my last job (2nd line support for a large confectionary company in York), I think it is a great basis for any support organisation, and hope I can take it to the next level.

Incidentally, if I fail, what is the cost of the re-test?

Thanks
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Hey i'm on York, i presume you mean Nestle ?

Don't suppose they use contractors do they ? ;)

A nice VMware gig in York would suit me nicely.
 
bigredshark said:
We have fairly decent change control procedure, helps all infrastructure changes are made in a planned works window weekly. We keep in fairly basic (request, reason, rollback, affected systems) and rarely have any problems. Some of the tech support guys have a problem with not being able to reboot stuff on whim but that's their problem not mine.

I and a few others have the authority to approve 'emergency' requests to be carried out immediately but it doesn't happen too much.

A lot of it is to track changes as much as approve them...
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Yeah, its the audit trail that's the useful thing, auditors love audit trails :)
 
lol i was saying the other day that i spend less time being a techie and more time being a beurocrat these days.

It can take weeks to get a server rebooted.
 
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