It's been a week and still no reply to webnotes?

[keenan]

How long is this meant to take?

First webnote for faulty items was sent on 28/09/2023 and still no response!

Tried calling at 16:55 today and the phones were already switched to answering machine stating "Overclockers are only open between the hours of 08:30 to 17:30".

How is anyone meant to return faulty or incorrect items when the one and only means of contact is this bad?

 

[Hostile_18]

Did you get an acknowledgement email straight away? I used my phone last week and it didn't go through. Second time on PC, got a reply next day.

 

[keenan]

Did you get an acknowledgement email straight away? I used my phone last week and it didn't go through. Second time on PC, got a reply next day.

I did yes. I sent a total of 3 webnotes for this order and got an acknowledgement email for each one.

Yesterday morning I decided to just file a PayPal dispute and remarkably got a reply to the first webnote from 28/09 shortly after..

 

[toffee637]

Hi I too recently contacted OC
I filled in a ticket on the 22nd September and didn't get a response until 3rd October, 11 days later

 

[Hostile_18]

Must admit I have a refund due and haven't heard anything about it since it was picked up 11 days ago. Sent a webnote around 9 days ago and nothing.

 

[Doric]

How long is this meant to take?

First webnote for faulty items was sent on 28/09/2023 and still no response!

Tried calling at 16:55 today and the phones were already switched to answering machine stating "Overclockers are only open between the hours of 08:30 to 17:30".

How is anyone meant to return faulty or incorrect items when the one and only means of contact is this bad?

Hey - would you mind DM'ing me your ticket ID so I can investigate the delay?

 

[Hostile_18]

Hey - would you mind DM'ing me your ticket ID so I can investigate the delay?

Hi. I'm also waiting on day 8 of no reply to an RMA (Exchange) request ID 902852. Any chance you could look into it for me or forward it to the right person?

 

[keenan]

Well, today marks the day where both of these orders have now finally been resolved!

Not by Overclockers UK however, as after returning all items any further communications abruptly ended!

Again, this was on 2 different orders, with the exact same lack of customer service experienced on both.

This has been ongoing for almost 5 weeks and today PayPal decided in my favour for the last of the 2 claims, meaning the necessary refunds have now been received!

However, what if these were both high value orders? Would it be acceptable for any prospective customer to be dealing with this amount of hassle, uncertainty and stress?

It might be beneficial for a member of staff to comment here, in hopes of explaining why this company has declined so dramatically!?