It's Gone!

Arsey · 28 Nov 2006 at 20:43

You've guessed it, 3 red lights on my 360.

Now this is a launch day machine so where do I stand? Preordered from a high street retailer on launch day and now its gone kaboom.

I didnt play it excessively and I got the red lights after I turned it on after about 3 days of no use.

So, was November 22 the launch day or was is 2 December in UK?
Ill try to find the reciept but may not have it, what can I do?

Arsey · 28 Nov 2006 at 20:48

Steedie said:
In a way thats good timing, get a brand new console before your warranty is out

You've got 5 days left of your warranty, go to the shop you got it from and get a refund

But as I said no receipt as I see, what other proof will be required?

Also if I get a new one will the warrenty be another year?

Arsey · 28 Nov 2006 at 20:51

Steedie said:
Print out a bank statement or a credit card statement which shows the purchase, thats all you need

Looks like I got lucky then, will give them a ring tomorrow.

EDIT: I was told to squeeze it and give it some lovin' so I did, and it works now :confused:

Not expecting it to work for long though....
Will the shop test the console or just give me a new one?

EDIT 2: Just as I thought,worked for 1 minute

Arsey · 28 Nov 2006 at 20:59

DaveyD said:
You should be fine with just the serial number when you call up MS instead of taking it back to the shop.

Are you saying I should send it to MS or is this incase the shop won't accept it?

Is the shop the ideal method?

Arsey · 28 Nov 2006 at 21:07

Its also a core, so maybe I can try to swipe a premium off them

Thanks for the help guys.

Arsey · 29 Nov 2006 at 15:29

I've just phoned up the store in question and apparantly I can't get it replaced in store with it being almost 1 year old :confused:

She said I have to go through Microsoft so I will phone them up now and get a replacement ordered.

What do Microsoft require and what phone number do I call? Just the Microsoft Customer Services?

Arsey · 29 Nov 2006 at 18:03

Just phoned MS, tried to get an order through but their "systems are running slow at the moment", so now I have to call back later and see if their systems are working.

Ill keep you posted on the turnaround time.

Arsey · 30 Nov 2006 at 15:38

I just spoke to some guy from MS and he says I have to send it in a box which is not the original. Does it have to be plain or just any other box?

He said it was to do with delivery men stealing the xbox's :confused:

Arsey · 30 Nov 2006 at 18:15

dannyjo22 said:
You have to get your own box now. Send it in that. Then keep the one they return it in for your next send back.

Thanks for the confidence that my next one will break

Ive got one of those A4 paper Votocopy boxes, it should be ok?

360 fits in fine

Arsey · 30 Nov 2006 at 19:43

LoadsaMoney said:
0800 587 1102 same as yer first, and same for your 3rd, 4th, 5th, 6th ................... so keep it handy.

I bet you memorized that number, ive pretty much got it memorized after my 1st xbox