I've had enough (talktalk)

Simian

Simian

Simian

Soldato
Joined
19 Oct 2002
Posts
8,075
Location
Swindoniantown
I've had enough with Talktalk... For the last 18 months weve only been getting upto 1mb on an 8mb package, I know its a quoted 'Upto' figure and Free as were on Talk3.

Recently our exchange was finally upgraded and (even though I'm only 1km from the exchange) I'm lucky to get 2.6mb maby even 2.9mb at a push.

I think in installing all the new gizmo's in the exchange they knocked something and our voice line is now sounding crap!, and I can't access any 'Interactive' service on sky! (Gadget Show quiz etc..), I get 'Error Code 1' (or sometimes Error-106).

I've tried phoning and they keep promising to phone back and dont!! :mad: I'm gonna try again tonight!!..

What I want to know is.. as we have a Sky TV package (were on a basic £18/month package which were going to upgrade to Sky+ next year!),

a) How do I go about cancelling my Talktalk package (including the phone) and switching over to Sky's 8mb 'freebee'?.. What do I need???...
b) Do I need to get talktalk to sort out the mess they've left my phone line in?, or will Sky sort that on switch over?
c) Is Sky any better than talktalk?...

I'm currently paying: £24/month (on average) to Talktalk (including Line rental) and £18/month to Sky... how much (including line rental) would the average 'upto-8mb' package from Sky be if I stay on the same TV package?...

Cheers Guys
Simon. :) (welcome back Christmas Smilies!!)
 
Odds are they've moved the voice service to their LLU, and that's what will have caused the drop in quality - previously, it would have been done through BT.
If it has been moved, you'll have to get it back to BT before Sky will even touch it - Sky only do the ADSL service, the voice can come from anyone as long as the line's with BT.
 
How easy is it to get back to BT for my voice line and change my BB over to Sky?... I obviously don't want a major downtime in either service!...
 
You just phone BT and get them to do a return to donor, then once it's done phone Sky - it'll be as a new install though, TT will be completely gone.
The downtime involved largely depends on BT and Sky - how long it takes BT to reconnect your voice service, and Sky to connect you to their ADSL.
 
just done this myself. got swapped off talk talk on thursday back on bt same day and today internet back on 5 days early. life is good sometimes :)
 
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