J&W IP35 Pro, raising FSB doesn't effect the clock speed

Ummugumma · 17 Mar 2008 at 16:40

I was using a C2D E6300 with my J&W IP35 Pro which was running at 2.6Ghz no problem at stock volts. I upgraded the processor to a E6600 and now when i raise the FSB it has no effect on the clock speed at all, it stays at 2.4Ghz. I thought at first it might be the CPU so i put the E6300 back in but it does exactly the same, it wont shift off 1.86Ghz.

I reset the BIOS defaults from within the BIOS and with the jumper setting on the motherboard and also reflashed with the 1.3 BIOS but with no success.

Any ideas?

Thanks.

Stanners · 17 Mar 2008 at 18:17

Have you had a look in the big long thread, you may get some help in there.

Ummugumma · 17 Mar 2008 at 18:19

Stanners said:
Have you had a look in the big long thread, you may get some help in there.

Yeah and left a message but got no reply.

WJA96 · 17 Mar 2008 at 19:23

You're obviously not doing something, as this board is not a problem normally. It does one thing that REALLY annoys me though. When the overclock fails, it basically reboots as if nothing had happened.

I would certainly check the RAM multiplier settings as I can't see any other reason why it wouldn't overclock at all.

smit101 · 17 Mar 2008 at 21:09

Ummugumma said:
I was using a C2D E6300 with my J&W IP35 Pro which was running at 2.6Ghz no problem at stock volts. I upgraded the processor to a E6600 and now when i raise the FSB it has no effect on the clock speed at all, it stays at 2.4Ghz. I thought at first it might be the CPU so i put the E6300 back in but it does exactly the same, it wont shift off 1.86Ghz.

I reset the BIOS defaults from within the BIOS and with the jumper setting on the motherboard and also reflashed with the 1.3 BIOS but with no success.

Any ideas?

Thanks.

I had exactly the same problem with an Asus P5K Deluxe,I tried every conceivable fix,Umpteen CMOS resets,new cmos battery,various bios revisions etc,but never managed to fix it.

Eventually rma'd the board and it was deemed faulty by the receiving tech support team,got a replacement and all was o.k.

IAmATeaf · 17 Mar 2008 at 21:49

It's not speedstep slowing the CPU down under no load is it?

ins0mn1ac · 17 Mar 2008 at 22:19

IAmATeaf said:
It's not speedstep slowing the CPU down under no load is it?

Did you even read what he wrote?

A friend had the same problem on a P5K funnily enough, no idea how/why it happened, RMA'd it and got a replacement vanilla board, all worked fine then! odd.

Ummugumma · 18 Mar 2008 at 13:33

deleted said:
Did you even read what he wrote?

A friend had the same problem on a P5K funnily enough, no idea how/why it happened, RMA'd it and got a replacement vanilla board, all worked fine then! odd.

Oh well, it looks like it's RMA time then, this will be the second time now, the first one didn't even POST. I'll definitely be changing it for something different now.

I really don't understand how changing the CPU can cause this though.

WJA96 · 18 Mar 2008 at 14:06

What are you going to RMA it for? If it works, and I'm sure you've changed something that's stopping the overclock, then it'll overclock for them, then they'll just charge you testing and carriage back to you.

Where abouts are you?

Ummugumma · 18 Mar 2008 at 15:20

WJA96 said:
What are you going to RMA it for? If it works, and I'm sure you've changed something that's stopping the overclock, then it'll overclock for them, then they'll just charge you testing and carriage back to you.

Where abouts are you?

I've been through the BIOS tons of times and haven't been able to find anything.

smit101 and somebody else had the same problem with other brand boards and they RMA'd them OK.

I'm from Stevenage, Herts.

WJA96 · 18 Mar 2008 at 15:49

Well, I don't reckon they'll RMA it just because it doesn't overclock.

I'm working in Milton Keynes at the moment, so I'm not that far away if you want a second opinion.

Let me know.

Ummugumma · 18 Mar 2008 at 19:41

WJA96 said:
Well, I don't reckon they'll RMA it just because it doesn't overclock.

I'm working in Milton Keynes at the moment, so I'm not that far away if you want a second opinion.

Let me know.

You are right, OCUK refused to to replace it.

Thanks for the offer of the second opinion but i think i'll just sell this board on ebay and get something better.

smit101 · 18 Mar 2008 at 21:05

Ummugumma said:
You are right, OCUK refused to to replace it.

Thanks for the offer of the second opinion but i think i'll just sell this board on ebay and get something better.

Well they should replace it because the board is faulty,adjustment of the FSB is a feature of the board and should work,what if you wanted to run the board in a silent HTPC with an underclocked and undervolted processor to give absolute silence,any board should allow that option.

You should explain to OC'UK that adjustment of the FSB up or down,results in no speed increase or decrease of the cpu.

I bought my board elsewhere and explained the above to the tech support,they tried the board themselves with the same results and had absolutely no hesitation in sending me a replacement.

OC'UK are showing total negligence by refusing you an rma under these circumstances,my commiserations to you mate,you've been seriously ripped off here!

A tough lesson learned though,buy your boards from elsewhere in future if I were you.

Ummugumma · 18 Mar 2008 at 21:52

Hey thanks for the advice.

I'll give them a call and see what they say. I just sent an enote earlier, i should be able to explain it better on the phone.

WJA96 · 18 Mar 2008 at 21:56

smit101 said:
Well they should replace it because the board is faulty,adjustment of the FSB is a feature of the board and should work,what if you wanted to run the board in a silent HTPC with an underclocked and undervolted processor to give absolute silence,any board should allow that option.

You should explain to OC'UK that adjustment of the FSB up or down,results in no speed increase or decrease of the cpu.

I bought my board elsewhere and explained the above to the tech support,they tried the board themselves with the same results and had absolutely no hesitation in sending me a replacement.

OC'UK are showing total negligence by refusing you an rma under these circumstances,my commiserations to you mate,you've been seriously ripped off here!

A tough lesson learned though,buy your boards from elsewhere in future if I were you.

It's a very odd fault, and my main concern would be that there is a bit of operator error, and if he RMA's the board then they'll just charge a testing fee, and then a return carriage fee. I'd really like to actually see the board to see what the actual settings are as these are good stable boards, but Ummugumma just seems to have had very little luck with his two.

smit101 · 20 Mar 2008 at 00:17

WJA96 said:
It's a very odd fault, and my main concern would be that there is a bit of operator error, and if he RMA's the board then they'll just charge a testing fee, and then a return carriage fee. I'd really like to actually see the board to see what the actual settings are as these are good stable boards, but Ummugumma just seems to have had very little luck with his two.

No operator error in this case,the board is faulty and should be exchanged,simple as that really.

OC'UK imo are displaying a total disregard to customer service.

WJA96 · 20 Mar 2008 at 07:59

smit101 said:
No operator error in this case,the board is faulty and should be exchanged,simple as that really.

OC'UK imo are displaying a total disregard to customer service.

Have you seen the board? Without seeing the board all we can go on is the information we have from Ummugumma, which on the face of it, sounds very unusual, and I've already offered to take a big bundle of parts over to Stevenage and do some diagnostics with him.

OcUK won't take a board back just because it won't clock as no CPU is guaranteed to clock in any motherboard or RAM combination, even if all the settings are perfect. Now the problem Ummugumma has is that he has to send off his board to be tested, and if it tests out OK with another CPU after a proper hard BIOS reset then they'll charge him for it.

I have offered to help him prove it does or doesn't work, he declined. At that point, I'm not prepared to criticise anyone for poor customer service, and believe me, I'm not exactly on speaking terms with several members of OcUK's sales staff, but on this occasion I can see their point.

smit101 · 20 Mar 2008 at 10:24

WJA96 said:
Have you seen the board? Without seeing the board all we can go on is the information we have from Ummugumma, which on the face of it, sounds very unusual, and I've already offered to take a big bundle of parts over to Stevenage and do some diagnostics with him.

OcUK won't take a board back just because it won't clock as no CPU is guaranteed to clock in any motherboard or RAM combination, even if all the settings are perfect. Now the problem Ummugumma has is that he has to send off his board to be tested, and if it tests out OK with another CPU after a proper hard BIOS reset then they'll charge him for it.

I have offered to help him prove it does or doesn't work, he declined. At that point, I'm not prepared to criticise anyone for poor customer service, and believe me, I'm not exactly on speaking terms with several members of OcUK's sales staff, but on this occasion I can see their point.

If the fault is the same as my previous Asus P5KD,then no end of bios updates,cmos resets,ram combinations etc,etc will cure the problem.

The fault as I explained earlier is more than just a failure to overclock,any adjustment of the FSB up or down affects no change in cpu speed.

Again as I explained earlier,the user may require a board to run in a silent system with an undervolted and underclocked cpu such as a home theatre pc,any board that fails to provide this option unless stated on the packaging is faulty.

Once again as I stated in an earlier post,the fault described is exactly the same as my board,so I don't need to see it,the tech support that received my rma had no hesitation in exchanging the board once they had seen the problem for themselves.

I for one won't be buying mobo's from OC'UK again if this is how they treat their customers.They should at least agree to test the board for the lad!

I suppose they're too busy counting their profits and rubbing their hands together in glee,like a bunch of gnarled old Scrooges!

WJA96 · 20 Mar 2008 at 10:57

smit101 said:
If the fault is the same as my previous Asus P5KD,then no end of bios updates,cmos resets,ram combinations etc,etc will cure the problem.

If it's the same, then he should be able to RMA it without any charge. If it's not - and it's a completely different, custom written BIOS, then it could just as easily be finger trouble on the part of the OP, and if he wants, I'll help him build an evidential case to get it sent back, if he wants that assistance.

smit101 said:
The fault as I explained earlier is more than just a failure to overclock,any adjustment of the FSB up or down affects no change in cpu speed.

And I can make my board do that if I make a hash of the RAM settings.

smit101 said:
Again as I explained earlier,the user may require a board to run in a silent system with an undervolted and underclocked cpu such as a home theatre pc,any board that fails to provide this option unless stated on the packaging is faulty.

It's a possibility, but the fact that it runs OK at standard would suggest that any fault is pretty unusual. If I was J&W, I would want to see this board if it was diagnosed as faulty.

smit101 said:
Once again as I stated in an earlier post,the fault described is exactly the same as my board,so I don't need to see it,the tech support that received my rma had no hesitation in exchanging the board once they had seen the problem for themselves.

That may well be, but he's not sent it back yet, has he? He hasn't built up any evidence that he can show to indicate it's broken as he describes.

smit101 said:
I for one won't be buying mobo's from OC'UK again if this is how they treat their customers.They should at least agree to test the board for the lad!

My understanding of OcUK's RMA procedures is that they will quite cheerfully take the board back, and levy a testing fee if it's found not to be broken. But the OP would have to agree to pay the shipping and testing charges in advance, which is why I would suggest he builds up a hefty body of evidence that it's boken befiore he agrees to those charges.

smit101 said:
I suppose they're too busy counting their profits and rubbing their hands together in glee,like a bunch of gnarled old Scrooges!

Making personal attacks against OcUK staff/management on here is only likely to get yourself banhammered, which doesn't help anyone, least of all you or the OP. I promise you, I'll never get elected to Man of Honour status on here because of the extremely assertive way I've dealt with some of the shop staff, but I've always kept that offline as I actually think that helping folks on here, and getting help myself is more valuable than taking a few potshots at staff who are generally only doing what they think is best for their business.

smit101 · 20 Mar 2008 at 12:34

WJA96 said:
And I can make my board do that if I make a hash of the RAM settings.

If the ram settings were screwed,a cmos reset to defaults would cure the problem,but it doesn't,I know because I must have gone through dozens of resets before rma'ing mine.

I manually input all manufacturer recommended ram settings to no avail.I suppose it's a possibility that the more discreet ram timings could cause the problem if set incorrectly,I considered all timings on my board including discreet timings with no solution found,possibly a ram incompatibility? I only had one set of ram available to me which worked perfectly when installed in the replacement board so I doubt this is at the root of the problem.

WJA96 said:
It's a possibility, but the fact that it runs OK at standard would suggest that any fault is pretty unusual. If I was J&W, I would want to see this board if it was diagnosed as faulty.

It may be an unusual fault but that doesn't mean we are imagining it,maybe you and OC'UK should treat people with a little more respect and credit them with enough intelligence to be able to judge that they have a faulty board or at least a board that is considered worthy of further inspection by a qualified OC'UK tech support member.

WJA96 said:
That may well be, but he's not sent it back yet, has he? He hasn't built up any evidence that he can show to indicate it's broken as he describes.

How can he send it back if they refuse to admit that there may be a problem with the board that warrants a return?

WJA96 said:
My understanding of OcUK's RMA procedures is that they will quite cheerfully take the board back, and levy a testing fee if it's found not to be broken. But the OP would have to agree to pay the shipping and testing charges in advance, which is why I would suggest he builds up a hefty body of evidence that it's boken befiore he agrees to those charges.

Well my understanding is that there is no evidence from the OP'r that suggests OC'UK have cheerfully accepted anything he has said in this case,quite the contrary infact.

WJA96 said:
Making personal attacks against OcUK staff/management on here is only likely to get yourself banhammered, which doesn't help anyone, least of all you or the OP. I promise you, I'll never get elected to Man of Honour status on here because of the extremely assertive way I've dealt with some of the shop staff, but I've always kept that offline as I actually think that helping folks on here, and getting help myself is more valuable than taking a few potshots at staff who are generally only doing what they think is best for their business.

I'm not making personal attacks,I'm just annoyed that the right thing is not being done for this customer.He bought this mobo in good faith and is not,imo being given the level of service that he deserves,if expressing this opinion gets me banned then what the Hell!